Customer Support Representative (C)

*Customer Service Representative | Guadalajara | On-Site*

$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

*Here's the deal!*

*Sometimes people need help understanding a product they rely on,*finding the right information, resolving an issue, or simply getting a clear answer from someone who cares.

*As a Customer Support Representative, you'll be the person customers trust when they need guidance. You'll handle conversations across phone, email, chat, and online channels,* helping customers with product questions, concerns, orders, returns, and account-related needs.

This role is about combining empathy with accuracy. Y*ou'll solve problems, explain information clearly, and make sure every interaction follows the right process—especially when supporting customers in a healthcare-focused environment.*

If you're someone who enjoys helping people, stays calm under pressure, and knows how to turn a difficult conversation into a positive experience, you'll fit right in.

*Your day-to-day!*

• Provide exceptional customer support through phone, email, chat, Q&A platforms, ratings, and reviews
• Understand customer concerns and research the right information to provide accurate responses
• Help customers with product questions, promotions, pricing, package information, and service-related topics
• Maintain detailed and accurate customer records while following required procedures and guidelines
• Follow healthcare and compliance processes when handling customer complaints and sensitive cases
• Escalate complex situations to the appropriate internal teams when needed
• Support order fulfillment processes, including returns and customer requests
• Provide clear explanations while following approved communication guidelines
• Stay updated on product knowledge, company updates, and customer service processes
• Manage priorities independently while maintaining quality and productivity standards

*What you need*

• 2+ years of customer service or call center experience
• Strong English communication skills (American English preferred)
• Excellent verbal and written communication skills
• Experience supporting customers through email and chat
• Strong problem-solving and objection-handling skills
• Ability to manage difficult or sensitive customer conversations professionally
• Comfortable working with performance metrics and KPIs
• Strong computer skills, including Google Workspace and Microsoft Office
• Ability to learn new systems, processes, and product information quickly
• Positive attitude toward coaching, feedback, and continuous improvement
• Strong team-player mindset and work ethic

*What you get*

• $16,500 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months