Jobs at Ro

• Process and review medication orders for members
• Partner with doctors or care team members when clinical intervention is needed

• Help to plan and deploy offline marketing budget (largely TV and audio) across multiple business units, ensuring that our mix of spend across channels is aligned with the overall strategy
• Analyze and synthesize weekly performance into high level summaries for budget owner stakeholders

• Process and review medication orders for members
• Partner with doctors or care team members when clinical intervention is needed

• Lead Audit Readiness program, overseeing and driving Ro’s audit readiness initiatives for both internal and external audits, ensuring full preparation and alignment with compliance requirements.
• Own and maintain the cyber risk register, collaborating with risk owners to quantify risks and develop remediation plans.

• Lead Paid Social strategy and execution for a portion of our business, with day-to-day responsibilities including campaign optimization, bid management, budget allocation, performance monitoring, testing, etc.
• Oversee paid social creative process, from new ad concept development & briefing to handoff...

• Maintain and Operate Secure Cloud Infrastructure: Lead the ongoing maintenance and operation of secure cloud infrastructures, focusing on AWS and cloud-native technologies. Ensure environments are resilient, compliant, and secure through multi-layered protection strategies.
• Cloud Native Application Protection: Secure applications built for cloud environments by automa...

• [CONVERSION] You’ll be focused on great paid social creative that converts. You will concept and create visually captivating paid social content (static, video, GIF, etc.) that drives conversion and user engagement while communicating our brand messaging. Your work will be measured against metric goals such as CTR, CVR, and CAC.

• Leverage data to shape your team/business’ strategy, providing support and/or leadership wherever needed.
• Own projects that span disparate groups with varying levels of technical fluency from end-to-end.

• Design and build distributed services with high test coverage, performance, availability and observability that power Ro’s end-to-end healthcare platform
• Actively contribute to building the team’s architectural vision and technical roadmap

• Process prescription and OTC medication orders. This includes picking orders, packing them for shipment, and ensuring an organized working environment
• Troubleshoot order and shipping issues in partnership with the pharmacist, operations, and care teams

• Partner closely with Growth leadership to shape data-driven strategies that drive customer acquisition, retention, and profitability.
• Conduct in-depth analyses of CRM data to uncover opportunities for improved targeting, segmentation, and personalization, directly influencing marketing and product investments.

• Innovate at the intersection of identity, security, and privacy to evolve Ro’s user registration, authentication, identity management, and consent management patterns
• Design and implement scalable, secure identity solutions for customer-facing applications, using protocols such as OAuth 2.0, OpenID Connect, WebAuthn, and FIDO2

• Drive the architecture, design, and implementation of new features in our member experiences and care platform on the web, which support thousands of current members and potential new patients every day.
• Collaborate with engineers cross-functionally as well as the product and design team(s) to infl...

• Partner with clinical teams (strategy, practice management, quality and safety, operations), design, product, engineering and ops leadership to define the roadmap
• Lead projects that drive down the cost of care while improving quality

• You will process prescription and OTC medication orders. This includes picking orders, packing them for shipment, and ensuring an organized working environment
• Troubleshoot order and shipping issues in partnership with the pharmacist, operations, and care teams.

• Support influencer and creator-based growth marketing efforts by developing and nurturing partnerships that drive growth KPIs (acquisition, CAC, etc)
• Manage influencer/creator sourcing, vetting, and outreach to drive a high volume of new UGC creators

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services.

• Architect and build lasting data modeling solutions across a variety of data domains (growth, product, first party data, finance, operations, etc.)
• Communicate and collaborate with different stakeholders to identify opportunities and build solutions that standardize our data approach to common problems across the company

• Provide expert legal counsel on a broad range of FDA regulatory matters related to medical products, including compounded products and medical devices, and in areas such as product development, production, Q&S, labeling, and advertising to ensure full compliance with FDA regulations.
• Cover legal issues arising with respect to Ro pharmacies.

• Ensure seamless operational execution – including onboarding, licensing and credentialing, and workforce management - to ensure frontline teams are equipped to provide high-quality and timely patient care
• Lead workforce management – including forecasting / capacity planning, scheduling, and daily wo...