Own and manage a daily queue of billing tickets (invoice discrepancies, payment failures, billing setup questions) across Pylon and other support channels, keeping response and resolution times fast.
Triage incoming billing issues, gathering the right account and payment context before resolving.
Manage work queues and automation rules within the Develo billing stack, and scrub claims through a blend of rules automation and manual review before submission.
Submit clean claims at every level — primary, secondary, and tertiary — and work rejections, denials, and Level-1 appeals through to resolution.
