Jobs at Four Dragons

We are seeking an experienced ServiceNow ITOM Business Process Consultant to act as a strategic advisor for our enterprise clients. In this role, you will bridge the gap between business objectives and technology solutions.

• Lead the design, configuration, and implementation of ServiceNow Field Service Management solutions, including Work Order Management, Dispatch, Scheduling, and Mobile capabilities
• - Serve as the primary technical resource on FSM engagements, guiding customers through requirements gathering, solution design, and deployment

• Lead and support full-lifecycle ServiceNow SPM implementations including project, demand, resource, and portfolio management modules
• Configure and customize SPM applications including Project Management, Demand Management, Resource Management, Idea Portal, and Agile Development

• Lead discovery, requirements gathering, and process design workshops (remote) for ServiceNow HRSD implementations.
• - Map current-state HR processes (onboarding, offboarding, employee relations, benefits, leave, transfers, etc.) and design future-state processes optimized for HRSD.