Jobs at Fictiv

• Serve as the first point of contact for employee IT support requests via ticketing system, email, phone, and in-person.
• Triage and resolve Level 1 support tickets related to hardware, software, networking, and account access issues.

What’s in it for you?
List at least two comparative wins for this role over another that someone might consider.

• Own the product strategy and integrated roadmap across multiple domain areas, ensuring investments are focused on the highest-value opportunities for customers and the business
• Translate company strategy and commercial priorities into a coherent, well-sequenced domain roadmap with clear goals, milestones, and business rationale

• Lead pilot execution and operational validation, ensuring customer adoption, inventory availability, replenishment, service quality, and KPI performance meet agreed pilot objectives.
• Build a scalable U.S. operating model by establishing standardized workflows, external-partner support, ownership, escalation paths, and operational readiness for the March 2027 Go / No-Go decision.

• Own planning and execution of all corporate and community events (trade shows, summits, customer events, webinars, field activations).
• Partner with the Director of ABM to plan and execute account-based events and align target-account investment and attribution.

• Develop strategic account business plans for target accounts assigned to you in the Business Unit
• Prospect to build and maintain a healthy pipeline

• Develop strategic account business plans for target accounts assigned to you in the Business Unit
• Prospect to build and maintain a healthy pipeline

• Own general ledger and financial reporting for the company
• Ensure statutory compliance on bookkeeping, reporting, and taxation.

• Onboarding & Foundational Training: Facilitate onboarding learning programs for new hires covering company platforms, proprietary software, company workflows, and core product knowledge.
• Skill-Based Workshops: Deliver training sessions on customer service, professional communication, and quality standards.

• Run full-cycle recruiting across multiple functions. Sourcing, screening, interview coordination, stakeholder alignment, offer negotiation — for roles spanning Sales, Marketing, Customer Success, Operations, Corporate Functions, and Technical positions.
• Build talent maps and source proactively. Use LinkedIn Recruiter, job boards, referrals, and o...

• Manage and optimize the Founder's calendars, ensuring alignment across priorities, commitments, and time-sensitive decisions
• Coordinate communications on behalf of the Founder, including email triage, correspondence, and schedulingPrepare briefing materials, agendas, and meeting notes, with clear follow-through on action items

• Technical Expertise — Write clean, well-tested code across the full stack. Build highly available, business-critical services in AWS using Node.js and event-driven architectures. Translate complex requirements into reliable, maintainable solutions.
• Delivery — Consistently ship high-quality, defect-free code with tests and documentation. Own y...

• Oversee the daily operations of an advanced inventory management system which includes monitoring inventory station performance, managing inventory levels, tracking and receiving parts and components, and responding to customer needs
• Operate and maintain inventory stations installed in various departments

Customer Care Supervisor – MiSUMi

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

MISUMI exists to empower engineers and innovators to build the future.

MISUMI (the parent company of Fictiv) is a global leader in configurable mechanical compone...

• Prospect to build and maintain a healthy pipeline
• Meet and exceed monthly, quarterly, and annual sales quotas

• Be the Customer Advocate – Build strong, trusted relationships with aerospace and robotics customers, ensuring exceptional service and long-term loyalty.
• Lead with Collaboration – Partner with Sales, Solutions Engineering, and Fulfillment to scope, plan, and execute complex customer programs.

• Analyze customer technical documentation and drawings, extracting critical data—such as raw materials, processes, and GD&T—to facilitate feasibility reviews and prepare sanitized specifications for manufacturing partners.
• Develop detailed Cost Breakdown (CBD) models and analyze manufacturing cost structures to provi...

• Be responsible for the support, planning, analysis, and delivery of our key financial tools, as well as running and maintaining their integration with other Fictiv’s systems.
• Liaise with multiple stakeholders across the organization to ensure that the planning tools are up and running and to ensure minimal downtime.

• Design and develop highly available, scalable backend services in AWS
• Build and maintain event-driven, asynchronous systems using Node.js

• MP selection and qualification
• MP quality management system improvement