Jobs at dropthought

Dropthought is on a mission to make customer and employee voices heard by optimizing the way companies gather feedback. Machine learning and NLP techniques are used to simplify the feedback process and mine key insights. You will never have to worry about the answers to these questions again: - Why are my customers/employees satisfied or dissatisfied? - Who are my promoters and detractors? - How can I identify them and engage them? - How can I know if a customer/employee is about to churn? - What do I do with all the feedback that my company has collected? We built our own analytics platform that includes text mining to perform sentiment analysis and text category analysis along with a solid survey authoring platform. We are Internationally diverse and filled with passion, drive, and empathy. As people, we are on a crusade to make feedback simpler and more accessible. We care about our employees and we want you to grow with us. Our core values are based on a basic need of people: Their voices to be heard. As a full-cycle customer and employee feedback platform, we’re providing a simple and comprehensive solution to a complicated and cumbersome market. With the ability to customize surveys, real-time customer and employee feedback, omnichannel presence, and text analytics; our solution is geared to provide actionable insights for customer & employee retention, engagement, and business optimization. Dropthought was Founded in 2011 and acquired in 2015 by Bahwan Cybertek. Bahwan CyberTek (BCT), a multinational IT company that provides IT services to fortune 500 companies such as Barnes and Nobles and Tesla. With dropthought’s know-how in the enterprise feedback market and BCT’s reach, we’ve expanded our operations globally and continue to grow rapidly. Get in touch if you want to be part of this exciting journey. We’re scaling our Sales, Customer Success, Marketing & Engineering departments.