Jobs at DMI

• Establish and enforce system-wide information security requirements based on user needs, regulatory guidance, policy, and operational demands.
• Support Government cybersecurity leadership in developing and implementing cybersecurity and Information Assurance doctrine and policy.

• Develop, configure, and support Dynamics 365 Customer Service, including case management workflows, queues, routing rules, and entity customizations within the ABMC tenant.
• Build and maintain Power Apps (model-driven and canvas), Dataverse schemas, Power Pages public-facing sites, Power Automate flows, and Power BI reporting solutions aligned to ABMC business requirements.

• Leadership & Team Management:
• Supervise, mentor, and manage a team of IT help desk technicians, ensuring the efficient and effective resolution of user issues.

• Perform daily maintenance of enterprise business applications across Windows and RHEL environments (virtualized and AWS-hosted).
• Plan, coordinate, and execute operating system, database, and application upgrades in collaboration with multiple IT functional groups.

• Lead UX strategy and design activities for the OIT program and related applications.
• Support the Launchpad process, including development of user-centered requirements, UX artifacts, workflows, and supporting documentation.

• Platform Development and Configuration

Provide advanced technical knowledge managing, configuring, developing, and implementing the ServiceNow platform.
Translate application story cards, business requirements, and use cases into functional service requests and workflows within ServiceNow.
Design, develop, configure, test, deploy, and maintain ServiceNow applications and platform capabilities in accordance with established development standards and best practices.
Deliver against approved acceptance criteria and the customer-approved Definition of Done.

• Application Development and Automation

Design, develop, and maintain internal Python web applications using Flask and Streamlit that support service delivery, procurement, acquisition lifecycle tracking, and asset accountability.
Automate recurring manual workflows such as report generation, data reconciliation, document assembly, and ticket follow-up.
Apply AI and large language model capabilities where they add measurable value, such as extracting data from purchase orders and other unstructured documents, classifying and summarizing tickets, and drafting status reports for human review.
Use approved AI-assisted development tools to accelerate coding, testing, and documentation, while personally validating all generated code before it reaches production.
Deliver work in short, demonstrable increments and incorporate stakeholder feedback between releases.

• Design, develop, implement, and maintain complex business process management applications on the Appian low-code platform.
• Administer the program's Appian instance, including cloud platform administration, environment configuration, and deployment management.

• Discovery and solution design: Lead technical discovery with enterprise prospects; map requirements across the service catalog — expense management, bill pay, procurement, depot logistics, service desk, and asset disposition — into a coherent solution architecture.
• Platform demonstrations: Own and deliver MyServe demonstrations tailored to the audience — por...

• Lead advanced administrative tasks for Dynamics 365, including configurations, updates, and troubleshooting.
• Evaluate and implement new features to align with organizational goals and enhance performance.

• Administer and maintain enterprise Active Directory and Azure Active Directory (Entra ID) environments supporting user authentication and identity services.
• Manage the complete identity lifecycle, including account provisioning, modifications, deprovisioning, and access reviews.

• Manage and maintain MS Azure DevOps Server infrastructure, ensuring high availability and alignment with organizational objectives.
• Oversee CI/CD pipeline creation, maintenance, and optimization to improve software delivery and integration processes.

• Develop and maintain the reporting and event correlation infrastructure to ensure consistent availability and accurate real-time data.
• Design and update dynamic dashboards that visualize performance metrics, system status, and historical trends for various OCIO teams.

• Perform detailed design, development, unit and integration testing, and delivery of features spanning the front end, back end, synchronization layer, and external integrations.
• Produce scalable, secure, high-quality TypeScript and Node code that satisfies both functional and non-functional requirements (performance, offline resilience, accessibility, security).