Provide input to and lead the design and implementation of application support and service management strategy to ensure the highest quality of production IT services, stability, and resilience across IRM core platforms in line with business strategy and objectives, insurance regulatory requirements, and Group guidelines and policies.
Administer and implement Business Intelligence (BI) reporting and data analysis processes to identify reporting and analytics needs and provide accurate, reliable, and consistent insights in line with IRM business objectives, insurance reporting requirements, and Group guidelines and policies.
Designs and produces recurring ad hoc reports, dashboards, and insights, enabling operational a...
