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Big Data Customer Retention SaaS11-50 Employees
  • B2B
  • Early Stage
    Startup in initial stages
Website
Locations
Company size
11-50 people
Total raised
$100K
Company type
SaaS
Markets
SaaSEnterprise SoftwareCustomer Experience
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CX Group careers

Big Data Customer Retention SaaS
CXQuest helps companies predictively detect negative customer experience events and alerts businesses to take recovery action.

CXQuest connects to over 250 different back end applications and constantly listens to what customers say or do and creates real time alerts whenever a negative experience increases the churn likelihood of a customer. The platform can process free text in emails, speech, understands system events (e.g. call drops) and uses machine learning and a rules engine to determine the impact of an incident.

Front line team members can use CXQuest to recover bad incidents and Customer Experience managers can analyze the customer's journey in depth.
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Paul Chirdaris
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Ken Reimer
Avatar for Ken Reimer
Founder @Pelagic Group, @CX Group • Worked at @Deloitte Consulting, @SAP • Studied at @Keio University, @University of Heidelberg
Valuation

$2.6M

Funded over

1 round

Latest round

Seed (Nov 2014)

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