- B2B
- Early StageStartup in initial stages
CX Group careers
CXQuest helps companies predictively detect negative customer experience events and alerts businesses to take recovery action.
CXQuest connects to over 250 different back end applications and constantly listens to what customers say or do and creates real time alerts whenever a negative experience increases the churn likelihood of a customer. The platform can process free text in emails, speech, understands system events (e.g. call drops) and uses machine learning and a rules engine to determine the impact of an incident.
Front line team members can use CXQuest to recover bad incidents and Customer Experience managers can analyze the customer's journey in depth.
CXQuest connects to over 250 different back end applications and constantly listens to what customers say or do and creates real time alerts whenever a negative experience increases the churn likelihood of a customer. The platform can process free text in emails, speech, understands system events (e.g. call drops) and uses machine learning and a rules engine to determine the impact of an incident.
Front line team members can use CXQuest to recover bad incidents and Customer Experience managers can analyze the customer's journey in depth.
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Valuation
$2.6M
Funded over
1 round
Latest round
Seed (Nov 2014)
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