Jobs at Code for America

• Portfolio Oversight

Own partnership escalation and/or strategic direction across a portfolio of approximately four to six projects, ensuring each project meets its commitments to government partners, funders, and clients, and outputs are high-quality and delivered on time and within budget.
Collaborate with the Partnerships team to ensure efficient scoping and smooth handoffs, including clear kickoff processes and well-defined responsibilities during project kickoffs and transitions.
Ensure programs staff apply consistent delivery management practices, focused on setting clear project timelines and goals, clarifying roles, and running appropriate meeting cadences, leveraging Code for America's standard best practices, tools, and processes.
Ensure ongoing project-level direction & strategy aligns with organizational strategy, ensuring your portfolio advances mission priorities and contributes to measurable client outcomes.
Work with programs team members, programs leadership, and discipline leads to ensure each project has a clear, realistic plan for success aligned with organizational goals, partner expectations, client outcomes, and/or philanthropic commitments, and that programs staff understand how to drive aligned progress.
Anticipate risks, staffing needs, and resource constraints across your portfolio; serve as the primary escalation point for APDs and programs staff , escalating to programs leadership when the decision has implications beyond your purview.
Support APDs in driving clear, frequent communication internally and with external stakeholders to maintain alignment on program progress, scope changes, risks, and emerging opportunities.
Partner with programs and resource management leadership to ensure project teams are staffed appropriately from a programs perspective; contribute to headcount recommendations and support recruitment and onboarding of new team members.
Ensure APDs serving as Project Sponsors surface staffing needs across delivery disciplines early and escalate when tradeoffs or reprioritization are required. Proactively flag when teams need resource adjustments to ensure strong delivery across multiple teams.

• Criminal Justice, which focuses on Automatic Record Clearance,
• Tax Benefits, which focuses on free trustworthy tax services and simplified tax filing,

• AI Governance & Policy
  

Own the full lifecycle of Code for America's AI Acceptable Use Policy: drafting foundational policy from the ground up, socializing it across the organization, driving adoption, and revising it on an ongoing basis as tools, risks, and best practices evolve
Advise on the employee-facing implications of AI tool deployment, including acceptable use boundaries, monitoring practices, and policy provisions that intersect with employment law and workforce relations — working in close coordination with People Operations and Legal.
Write governance frameworks and policy documents in accessible, plain-language formats — ensuring that staff at all levels and across all disciplines can understand and act on guidance, not just compliance and IT teams
Serve as an internal consultant to teams in the early stages of exploring, piloting, or refining AI-assisted workflows — guiding experimentation with a "yes, and here's how to do it safely" orientation
Document and share learnings from team-level pilots to build organizational knowledge and surface replicable patterns
Act as a liaison between IT/security and non-technical program and operations teams, translating between contexts and representing staff needs when governance or tooling decisions are being made
Partner with People Operations and Legal on the development and ongoing review of AI-related employment policies, including policies that govern employee conduct, monitoring, and use of AI tools in the workplace — ensuring governance frameworks are informed by and aligned to employee relations considerations.
Lead change management for AI-related transitions — helping staff understand not just what is changing, but why, and what it means for their work

• Setting product strategy for the product or program area

Partner with the Program manager and other cross-disciplinary team members to define the overall strategy for your project or program
Develop and own the product strategy and execution of a project or program are

• Partner with the Program manager and other cross-disciplinary team members to define the overal...