Own our brand and positioning — Turn a complex product and emerging category into a simple, compelling story about what Civic Roundtable is, why it matters, and why now.
Turn customer and product momentum into great marketing — Translate customer stories, product launches, and proof points into campaigns, content, thought leadership, and sales materials.
Portfolio Ownership: Independently manage a portfolio of large enterprise customer accounts. Own and secure renewals for every customer in your portfolio, including managing at-risk accounts. Set goals with each customer and proactively report progress against them. Manage contract reporting requirements such as hour reporting and quarterly audit reports.
Lead the end-to-end product lifecycle - Own core product areas and be accountable for outcomes, from ideation and strategy to execution and launch.
Engage directly with customers - Run user interviews, workflow mapping, usability testing, shadowing, competitive research, and data analysis. Work with Customer Success and Sales to understand pain points, and translate those insights into high-impact product investments.
