Jobs at Arize AI

• Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests
• Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Arize is committed to offering competitive and locally compliant compensation and benefits packages for employees outside the United States. Benefits, employment terms, and statutory offerings vary by country and will be shared during the hiring process based on the location of the role. Eligibility for specific programs and benefits is determined by local laws, market practices, and employment arrangements.Monitor customer’s platform health using existing observability tools

• Work hands-on with the infrastructure that supports our distributed & highly scalable services in both SaaS and on-prem offerings
• Gather requirements from customers and adapt manifests and software to support new environments

• Own a book of renewals end to end — forecast, negotiate, and close on time, protecting revenue and pushing for uplift where the value is there.
• Drive mid-term expansion. Don't wait for the renewal date. Find, build, and close upsell and cross-sell opportunities throughout the contract term.

• Identify pain points
• Watch real users in Fullstory, identify friction points, and fix them

• Write technical blog posts and tutorials for the Arize blog, and place guest content on partner blogs and third-party publications
• Produce educational video for our YouTube channel, from short explainers to longer walkthroughs, and internal enablement video that gets our own go-to-market teams up to speed on evals and observability

• Own the health of Arize's product documentation: keep it accurate as we ship, and rewrite the parts that have stopped making sense
• Build automated systems that monitor documentation quality, detect drift between docs and code, test that code samples still work, and draft updates for human review

• Own the full expansion and renewal sales cycle across your book of business, executing a complex, value-based process that spans multiple stakeholders, teams, and use cases within each account.
• Proactively identify and develop new growth opportunities by analyzing customer usage, mapping whitespace, and targeting high-value needs across business lines and technical teams.

• Sales
• Marketing

• Partner with our account executives to articulate the overall Arize value proposition, vision, and strategy to customers
• Work closely with some of the most sophisticated GenAI teams in the world.

You will act as a trusted advisor to our prospective customers, while also building relationships with technical and business stakeholders.

• Be a networker, seller and closer
• Build relationships with AI/ML stakeholders and be an active member of the community

• Own a portfolio of commerical/digital native accounts: account plans, regular touchpoints, usage monitoring, QBRs, and renewals
• Conduct discovery with customer’s AI/ML teams to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.

• Partner directly with enterprise AI teams to design, implement, and scale production-grade GenAI observability and evaluation programs.
• Lead technical discussions with customer stakeholders ranging from engineers to senior executives, translating business priorities into scalable technical solutions.

• Own a portfolio of enterprise accounts: account plans, regular touchpoints, usage monitoring, QBRs, and renewals
• Conduct discovery with customer’s AI/ML teams to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.

• You will be owning, strategizing, and developing a large portion of Arize AI’s core product roadmap.
• From ideation to creation, you will be involved in all stages of the product life cycle.

• Be a networker, seller and closer

Build relationships with AI/ML stakeholders and be an active member of the community
Conduct discovery with prospects and share the Arize vision
Run a sophisticated prospecting strategy to “get the word out” and find deals
Create sales plays, write talk tracks and strategically identify new business opportunities
Deeply research accounts, stakeholders and competitors

• Partner directly with enterprise AI teams to design, implement, and scale production-grade GenAI observability and evaluation programs.
• Lead technical discussions with customer stakeholders ranging from engineers to senior executives, translating business priorities into scalable technical solutions.

• Debug and fix issues in our platform (and ship PRs with your fixes).
• Build internal tools and copilots powered by generative AI to supercharge our team.

• Own a portfolio of SMB accounts: account plans, regular touchpoints, usage monitoring, QBRs, and renewals
• Conduct discovery with customer’s AI/ML teams to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.

• Own the full expansion and renewal sales cycle across your book of business, executing a complex, value-based process that spans multiple stakeholders, teams, and use cases within each account.
• Proactively identify and develop new growth opportunities by analyzing customer usage, mapping whitespace, and targeting high-value needs across business lines and technical teams.

• Own the full expansion and renewal sales cycle across your book of business, executing a complex, value-based process that spans multiple stakeholders, teams, and use cases within each account.
• Proactively identify and develop new growth opportunities by analyzing customer usage, mapping whitespace, and targeting high-value needs across business lines and technical teams.