Technical Support Engineer

Technical Support Engineer

About Appsmith

Appsmith is an open-source, low code software that helps developers build applications quickly, usually within only hours.

Since being introduced less than two years ago, Appsmith’s open source software has more than 10 million downloads, more than 31,000 stars on Github and is used at over 10,000 organizations across 150 countries.

We are a global and fully remote organization, excited to welcome new teammates to our collaborative environment and high-performance culture.

See our GitHub repo here: https://github.com/appsmithorg/appsmith

We’ve raised $51.5 mn in funding.

Company Vision

We believe every organization should have the ability to develop high performing internal applications quickly and cost-effectively. Every enterprise needs to create custom internal applications, spending between 10% to 40% of their engineering resources on them. Yet they often take a backseat to customer-facing applications because they are challenging, expensive and slow to build. Appsmith is already enabling software engineers to transform how they build internal apps, often building them 10 times faster with Appsmith. In the future we’re building, custom software developed for internal users will look and work no differently than the best out-of-the-box SAAS products. Internal users will demand great UX, great customer support, and great reliability from their in-house development teams because Appsmith has made it quick and painless for developers to build, deploy and maintain custom software.

What do we value?

Above all, we value a growth mindset. As a team of learners, we read, talk to people and listen to feedback constantly. We love working with people who have strong opinions, weakly held. Self starters and ambitious people form the backbone of our team. Do you want to work on bigger projects? Are you comfortable setting large goals and then accomplishing them? We value consistency and reliability. For example, sticking to committed deadlines, showing up on time etc. We believe that predictability makes teams run a lot smoother. It’s the little things that matter. Attention to detail shows that we empathize with our users, our colleagues and anyone else that we interact with. Are you a practical optimist? Our founding team strongly believes in a better future. We believe in playing our part to make that future a reality.

What will you be doing?

As a tech support engineer at Appsmith, you may require to provide help to our users to debug a database connection.
Further, you may have to write examples of Javascript code in the event of a particular customer use case.

Work together joining hands with engineers for diagnosing, troubleshooting, and solving customer issues.

We at Appsmith believe that every customer query is valuable and thus we would want you to act quick in providing product support for all customer inquiries that we receive via any channel including chat, email, or social media forums

Must have skills

• 5+ yrs of experience interfacing with customers and assisting them with support requests for a technical product
• Hands-on experience in Javascript (JS)
• Previously supported NoSQL or SQL database
• Ability in creating and improving technical documentation to help users help themselves
• Fixing bugs in our codebase
• Having a great urge to learn new technologies

Nice to have skills

• Experience working in TypeScript
• Also, it will be great if you have experience in setting up and/or using Appsmith or other low code products (professionally or personally)
• Open-source contributions to any project is a bonus

Remote working: Appsmith is a fully distributed and remote team.

Diversity and Inclusion: Appsmith is dedicated to maintaining a diverse team and an inclusive work environment because our success depends on it. We welcome all people to apply for roles with Appsmith, especially women and other disadvantaged populations and we appreciate non-traditional career paths.

What is the recruitment process?

As a small team, it’s imperative that all of us get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (video conference) with us will last about 60 mins. Typically the whole process takes between 2 - 10 business days depending on your and our schedules.

Introductory call: A phone call that gives us a chance to introduce our company, product to you as well as get to know you. If you find our product vision interesting & exciting for you to work on, we will move to the next steps.

Technical conversation I: This is a video call that allows for a deeper technical conversation. Expect some problem solving and pair programming to take place.

Technical conversation II: Another round of video interview that is a technical deep-dive with a founder/senior engineer on the team that will focus heavily on your technical chops. Expect some more problem solving and pair programming.

Culture fit conversation: Conversations with the founders and quick meetings with our team members to ensure that there is a culture fit.

Extending an offer: If all goes well, we will extend an offer that includes financial benefits, equity stock grants, and any other benefits.

Benefits:

Budget to set up your home office
Self-education budget for books, courses, and conferences
Flexible holiday schedule