Jobs at American Express

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience t...

• Serve as a key Global Serving (Bank Servicing Network) partner for strategic ACH and payment initiatives, working closely with Product, Technology, Operations, and other bank stakeholders.
• Own and drive business initiatives from requirements through testing, implementation, and post-launch stabilization.

• Coordinates and facilitates UAT/E2E testing activities across programs and large projects.
• Creates and maintains comprehensive test data sets to support systems integration, regression, and customer journey testing, ensuring accurate and reliable results.

• Design, build, and ship LLM-powered and agentic product features that change how customers manage their finances.
• Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure.

• Support marketing for TLS air programs and airline partners across TLS and Enterprise channels, coordinating messaging, creative, targeting, approvals, launch readiness, and performance follow-up with external partners and internal stakeholders.
• Own airline partner marketing calendar and tracking of partner placements across a variety of c...

• Design, develop, and maintain high-performance, scalable microservices using Java, Vert.x, Spring Boot, Spring MVC, Spring Data, and RESTful APIs.
• Contribute as a core member of an Agile team, owning feature development, unit testing, API integration, automation, and production readiness.

• Drive the development and evolution of push notification and other mobile communication capabilities and use cases, delivering against our product vision, strategy and roadmap.
• Identify customer needs and business opportunities to enhance communication effectiveness, personalization and engagement.

• Enhancing big data and SQL to understand American Express Card Member spending behavior in certain industries, across different markets and among certain merchants to ascertain growth opportunities
• Assessing the efficiency of Card Members acquisition channels

• Execute customer education campaigns: Support the development and delivery of scam awareness communications across multiple channels, including email, website, mobile app notifications, and SMS.
• Integrate education into customer experiences: Identify opportunities to embed relevant scam prevention messaging into key customer interactions, from everyday account activities to moments when customers may be particularly vulnerable to scams.

• Welcoming and providing access to our Card Members upon arrival at reception.
• Being accountable and taking ownership of the customer’s experience from beginning to end.

• Strategic Initiatives & Program Management
• Lead end-to-end execution of new advertising product launches, coordinating across Product, Technology, Legal, Compliance, Go-to-Market, Sales, and other teams to ensure products are ready to bring to market.

• Own the product roadmap for shared integration capabilities and developer experience, from discovery through delivery, and adoption.
• Help Amex teams expose capabilities to agents and help approved partners integrate with them

• Product Strategy & Roadmap: Support the development and execution of the data and personalization product roadmap, aligning priorities with TLS business objectives and Card Member needs.
• Data & Personalization Capabilities: Help define and deliver capabilities that leverage Card Member data, preferences, behavioral insights, and travel context to enable relevant experiences across digital and agent servicing channels.

• Act as an Auditor in Charge (AIC) on more complex audits and/or lead multiple simultaneous low-risk audits, executing and managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups and external auditors to ensure effective execution; conduct L1 reviews

• Software engineering and development experience or a related job
• Experience in leading and managing software engineering teams, providing technical leadership and mentorship

• Manage financial crime risk data analytics to support the transformation as well as BAU risk management strategy through data-driven decision-making on complex data-sets.
• Lead cross-functional discussions with key partners and teams to drive alignment, strategic planning, and successful deployment of complex capabilities and broader financial crime program-level initiatives.

• Own the product roadmap for shared integration capabilities and developer experience, from discovery through delivery, and adoption.
• Help Amex teams expose capabilities to agents and help approved partners integrate with them

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express.

• Lead the transition of AI initiatives from pilot to scaled adoption across ECMX
• Define repeatable frameworks for evaluating, launching, and scaling AI solutions

• SRE & Application Production Support: Lead Site Reliability Engineering and end-to-end application production support for enterprise Contact Center Transformation platforms, ensuring high availability, performance, scalability, reliability, and operational resilience across cloud-native applications, voice systems, and backend integrations.