Sales Jobs at Airbnb

• Demonstrates integrity, confidence in decision-making, and adaptability in navigating ambiguity, while continuously embracing growth opportunities.
• Displays a bias towards action and consistently delivers results in a high-performance environment.

• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team

Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.
For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work

• Develop and refine the experience platform strategy aligned with Airbnb's Community Support vision.
• Lead a global team of platform managers, ensuring the successful execution of product roadmaps.

• Primary partnership lead for the Milan-Cortina 2026 Organizing Committee, responsible for managing the partnership and delivering on the partnership obligations and activations in the lead up to and during the Olympic & Paralympic Games.
• Liaise and coordinate with Airbnb’s Global Olympic partnership lead for delivery of key global ...