Head of Global Loan Servicing - Servicing - Bangalore, India

THE COMPANY

MPOWER’s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S and Canada.

As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables fast growth and provides our company with financial stability and a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe strongly in our cause. For us, MPOWER’s mission is personal.

As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow creatively in an environment where fast change and exponential growth are the norm. Ideation and implementation happen very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 5 years in a row.. We are honored to be nominated by multiple agencies and publications for our leadership in Tech, diversity and social impact. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.

THIS IS A FULL-TIME POSITION BASED IN BANGALORE, INDIA

THE ROLE

You will be leading MPOWER’s loan servicing and collections strategy to ensure our borrowers are successful and our portfolio maintains optimal performance. You will set up the overall strategy, establish priorities, and manage a team while supporting hands-on tactical activities as necessary to achieve the Company’s goals. This includes, but is not limited to:

• Scaling operations and driving improvements in overall loan servicing, workflow management, QC, data gathering and analytics through automation, process efficiency and team management, including analyzing data trends and deriving insights to positively impact portfolio performance
• Creating and implementing a global collections strategy to manage delinquencies that ensures that we are effective in helping borrowers through periods of financial hardship, while also maximizing recoveries
• Overseeing the servicing and collections standards, policies, and procedures and ensuring compliance with regulations
• Working with internal teams and our servicing partner while optimizing for solutions and enhancements that help MPOWER scale operations efficiently
• Setting, tracking and reporting on performance targets such as delinquency and charge off metrics, productivity, interest rate and incentive utilization, and other financial and risk management metrics

THE QUALIFICATIONS

• Undergraduate degree in a quantitative field, advanced preferred
• 10+ years of experience in global consumer credit collections
• 5+ years in a strategic leadership role in a high-tech, fast-paced environment
• Experience with U.S. regulations including FDCPA, Reg Z, TILA, UDAAP
• Proven ability using quantitative data-driven analyses to deliver improved business performance
• Keen people management with a focus on mentorship and professional development
• Customer service orientation with an innate sense of service and empathy for others
• Superior communication, presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.