Revenue and Reservation Manager

Who are we?

Outpost is a next-generation travel and hospitality brand designed to meet the needs of remote professionals and digital nomads seeking to live, work, travel, and explore the world.

Outpost's mission is to help remote professionals and digital nomads – as well as ahead-of-the-game teams and organizations – to join the remote revolution and design their best lives. Founded in Indonesia in 2016, Outpost has expanded to multiple locations in the nomad hubs of Bali and Cambodia, with further locations coming online in the region in 2020.

Join a growing company and help us redefine the remote co-working and co-living market.

Reports to: Director of Operations

Responsibilities include and are not limited to

• Manage the reservations for our Indonesia Co-living locations.
• Revenue management for our Indonesia Co-living locations.
• Keeping PMS & OTA's up to date, answering emails and inquiries.
• Provide customer service to all reservations
• Support our Sales and Marketing departments to create strategies to attract new costumers and increase our number of reservations and occupancy

Requirements

• Excellent level in both written and verbal English.
• Good customer service skills.
• Hospitality background. (hotels, tour companies, restaurants, etc..)
• Understanding of PMS software, channel managers, OTA optimization, and best practices of revenue management in the hotel environment.
• Past experience in front desk or customer service positions
• Understanding of the co-living product
• Solution-oriented, highly resourceful, with exceptional follow-through
• Able to deal effectively with conflict and manage difficult customer situations
• Extremely flexible, highly organized, and able to easily shift priorities
• Willing to be based in Bangkok, Thailand