Social Media Account Manager

Front of House is seeking an organized and passionate Account Manager with a minimum of two years of digital agency experience to help oversee and manage our portfolio of clients.

The individual will work in tandem with our Director and Lead team to oversee anchor clients and lead our Account Coordinators and Managers. This role involves structure flexibility, task timeline buildout, leadership skills and creativity. The ideal candidate has experience managing a team, driving projects forward, and has strong client communication and relationship building skills.

Roles + Responsibilities

Serve as a lead client contact, focusing on strategy development, planning, day-to-day account management oversight, execution and project management.

Maintain and consistently develop relationships with existing clients
Main point of contact for Agency anchor accounts, acting as gatekeeper between Client and Account Manager and Coordinator

Responsible for overseeing all account activity on a daily basis and ensuring client needs are met and exceeded

Oversee content calendars across clients and identify relevant opportunities
Manage deadlines, prioritize the team’s workload as needed while keeping an eye on quality

Work directly with FOH social media and marketing departments to develop integrated plans

Mentor any junior staff in providing constructive guidance in terms of effective management techniques

Prefers pancakes to waffles or is willing to defend their incorrect opinion

Desired Skills + Experience

Minimum of two (2) years of related agency experience with demonstrated success in hospitality digital marketing, team and client management, and social media marketing

A genuine love of all the hospitality and marketing space

Unparalleled verbal and non-verbal communication skills

The ability to think and act strategically and improvisational

Outstanding follow through and proven attention to detail

A sense of ownership & excitements in Agency ongoings

Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people