Learning & Development Developer

Start.ca is currently looking for a talented Learning & Development Developer to join our in-house L&D team. As a Learning & Development Developer at Start.ca, you will support the development and implementation of impactful learning initiatives. As an individual, you love being involved in a team environment and are willing to dive in and start excelling from day one. If you are passionate about learning and looking to challenge the norm with new and exciting ways of working, Start.ca could be the place for you!

What You'll Be Doing

• Developing high-impact learning activities and ensuring that all content is delivered in an engaging manner for in-person and online learning.
• Coordinating and assisting with the development of e-learning products and services, including web-based courses, online tests, surveys, job aids, desktop tutors, and performance support tools.
• Participating in the creation and enhancement of a variety of learning products and programs targeted to all professional levels using instructional design (ID) and learning experience (LX) design principles.
• Partnering with subject matter experts (SMEs) to develop training materials such as online courses, software simulations, job aids, facilitator or learner guides, audio scripts, and interactive PDFs.
• Managing multiple learning initiatives at a time.
• Importing courses and materials into the Learning Management System (LMS) and test form, function and usability.
• Translating existing classroom-based training modules into engaging, user-friendly digital training with our LMS.
• Collaborating with internal and external stakeholders and subject matter experts to ensure program usage is high, accurate, relevant, and compliant to standards.
• Conducting train-the-trainer sessions for SME’s and Training Instructor.
• Overseeing the implementation of technology changes, including the LMS, technical program changes, and related communication and training initiatives.
• Developing evaluation processes, including tests for new and existing training programs and certifications.
• Ensuring best practices and quality standards for designing, developing, delivering, and maintaining training materials.
• Researching market trends and develop ideas for enhancing and sustaining program structures and content, including implementation of best practices and the development of innovative programs, tools and techniques.
• Supporting training initiatives in an environment that is 24/7 365 days a year.
• Other appropriate responsibilities relevant to the role today and the role as it may evolve.

Successful Candidate Has:

• Degree/Diploma (or equivalent combination of education and experience) in a learning-related field.
• 3-5 years of previous learning and development experience.
• Significant experience with e-learning program development.
• Strong communication with the ability to build trusting relationships at all levels of the organization.
• Excellent time management and organizational skills.
• Ability to be effective in a highly matrixed environment.
• Proven ability to design and deliver customized training material based on individual and group needs assessments.
• Strong adaptability skills coupled with the desire to work in an ever-changing environment.
• A passion for continual self-improvement and development.
• Demonstrated presentation and facilitation skills.
• Out of the box thinking skills and is always looking for unique solutions.
• Experience using an LMS to support, measure, and track training programs.
• Sound knowledge of and experience with adult learning methods.
• Previous experience working in the technology industry and knowledge of telecommunications and contact centre environments is considered an asset.
• Ability to perform computer work, including typing and other fine motor movements for up to 80% of each shift.

Who is Start.ca?
We are a telecommunications company located in London, ON and we provide internet, television and phone solutions.
We are devoted to delivering a world class customer experience with each and every customer interaction.
At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved. We have a dynamic, reputable, and FUN company culture - it’s what brings our employees here and keeps them here.
As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development.