Hub Manager
Published: 2 days ago
dahmakan (YC S17)
We build a future in which affordable, Chef-made meals are just a push of a button away
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedHiring contact
Jonathan WeinsThe Role
dahmakan is SE Asia’s fastest growing food tech startup funded by Y Combinator and other leading tech investors from Silicon Valley, Europe and Asia. We make food delivery an everyday choice by delivering 5 star hotel chef-made meals below restaurant prices. We’re conquering a trillion dollar market in one of the most exciting regions in the world.
Your responsibilities are:
- Ensure reconciliation SOPs are adhered and consistently carried out with HQ (dahmakan Petaling Utama) for all valuable items ( Meals, add-ons, Cash from COD, bags, etc.)
- Ensure resources (manpower and assets) are sufficient for receiving, preparation of meals, dispatch and last mile riders
- Ensure on-time delivery (AOT), preparation to courier handover cycle time and food & rider ratings dispatched from hub meet as per targets driven from HQ
- Ensure food hygiene and safety standards are sustained as per HQ requirements
- Own the overall upkeep of the facility and equipment, drive 5s holistically and continuously
- Forecast planning to anticipate future supply (e.g. sufficient riders, add-ons, manpower), as well as equipment & inventory (e.g. bags, spoiled equipment)
You are:
- Energetic and creative leader - track record of leading teams, solving problems resourcefully and bringing great energy and ideas to the workplace
- Builder - you challenge existing “best practices” and the way things are currently done. On past projects you have demonstrated the ability to get your “hands dirty”.
- Analytical & data driven - you are great with people and equally good with numbers. You use data to come up with hypothesis and are not launching blindly on “gut feel”
- Customer obsessed - you need to be nuts about the customer experience and spend days, months and years thinking about how to make their experience of ordering dahmakan magical.
- Hungry & driven - you are driven by urgency, you get things done today, not wait until tomorrow.
- Speak Malay and English
You should also have:
- Experience in managing > 20 dispatch riders as an assistant branch manager/manager
- Exposure in last mile logistics operations for at least for 2 years in ONE company
- Exposure in a company who ran large scale operations within country or regional for at least 2 years in ONE company
That’s why you need to join our team:
- Free lunch and dinner made fresh by 5* hotel chefs
- Friend and Family discounts
- Work with the brightest and diverse team from all around the world
- Rare opportunity to build a product that everyone around you loves
More about dahmakan (YC S17)
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