Production Support Engineer

Must Have Skills

• UNIX Linux
• AWS (Amazon Web Services)
• Ticketing Systems

Nice To Have Skills

• Incident & Change Management
• Production Support

Detailed Job Description

• Manage and triage and resolve incidents utilizing knowledge articles as well as prior knowledge and experience with the systems
• Executing changes based on change information or knowledge base instructions
• Responding to IT service request according to written instructions but may also rely on their experience to resolve issues.
• Monitor and execute production processing per requests or runbooks.
• Perform eyes on glass monitoring of systems and applications and proactively look for alerts or potential issues.
• Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment.
• Escalates any issues to the appropropriate group and personnel. Recommend efficiencies, automations and process enhancements for the team.
• Help with the implemenation of the approved suggestions
• Good communication skills oral and written
• Attention to detail
• Ability to multitask Knowledge and use of ticketing systems
• Knowledge with Unix Linux
• Cloud services Amazon
• Use of Office products including Excel, Word, Outlook

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

• Provide production support and incident management
• Execute operational activities
• Coordinate with cross functional teams