Business Intelligence & Data Analytics Lead

DXC Technology is a global enterprise technology and innovation partner helping organizations modernize, secure, and transform their most critical business operations. Through our expertise in managed infrastructure, application modernization, and industry-specific software solutions, we help clients navigate an increasingly digital and AI-driven world.Our Insurance Software and BPS (ISB) business helps some of the world's leading insurers modernize and manage their core operations through industry-leading software platforms, business process services, and innovative digital solutions.By combining deep insurance expertise with technology and operational excellence, we support critical insurance processes across Policy Administration, Claims, Billing, Analytics, and Digital Engagement.Join DXC and become part of a team that is transforming how the global insurance industry operates.The OpportunityWe are looking for an expert on Business Intelligence & Data Analytics to lead our data analytics, reporting, and data governance capabilities within our Business Process Services (BPS/BPO) organization.This is a high-impact leadership position for someone who combines strong technical expertise in Power BI and data analytics with business acumen, project management capabilities, and people leadership experience.You will play a key role in transforming operational data into meaningful business intelligence, enabling leaders to make faster, smarter, and more informed decisions.You will lead a team of Operations Managers and/or Business Managers while partnering closely with Operations, Finance, IT, Workforce Management, Quality Assurance, and executive leadership.Your mission will be to strengthen data integrity, modernize reporting capabilities, establish consistent performance metrics, and build a data-driven culture that drives operational efficiency, financial performance, and exceptional client outcomes.If you are passionate about analytics, technology, people leadership, and turning complex data into business value, this is an opportunity to make a meaningful impact.What You'll Do1. Business Intelligence Strategy & LeadershipLead the development and execution of the department's Business Intelligence and reporting strategy, aligning analytics capabilities with business priorities.Establish a consistent performance management framework, ensuring operational teams have access to accurate, actionable, and timely insights.Define and standardize KPIs, dashboards, scorecards, and reporting methodologies across the organization.Partner with senior leadership to identify business performance opportunities, trends, risks, and areas for improvement.Champion a data-driven culture, promoting data ownership, transparency, accountability, and continuous improvement.Translate complex business challenges into scalable analytics solutions that improve operational and financial performance.2. Power BI Development & Advanced AnalyticsDesign, develop, and maintain enterprise-level Power BI dashboards, executive scorecards, and automated reporting solutions.Build advanced data models and analytical solutions using Power BI Desktop and Service, DAX, Power Query, SQL, and best-practice data modeling techniques.Deliver interactive dashboards with drill-through capabilities, trend analysis, performance indicators, and actionable business insights.Integrate and consolidate data from multiple sources, including SQL databases, Excel, CRM, ERP, Workforce Management platforms, APIs, and cloud-based systems.Optimize dashboard performance, data refresh processes, scalability, and user experience.Lead the development and maintenance of reporting solutions across Call Center Operations, Training, Workforce Management (WFM), and Quality Assurance (QA).Identify opportunities to automate manual reporting processes and improve analytics efficiency.3. Data Integrity, Governance & QualityEstablish and lead data governance and integrity practices to ensure consistency, accuracy, reliability, and transparency across reporting environments.Define standardized KPI calculations, business rules, data definitions, and sources of truth.Oversee data validation, reconciliation, exception monitoring, and root-cause analysis to resolve reporting discrepancies.Partner with IT, Data Engineering, Finance, and Operations teams to address data quality issues at their source.Implement controls and monitoring processes to identify missing, duplicate, inconsistent, or inaccurate data.Maintain data lineage documentation, validation procedures, reporting controls, and audit-ready evidence.Drive continuous improvement initiatives to strengthen data quality and reporting reliability.4. Project Management & TransformationLead end-to-end BI, reporting modernization, and data governance projects, managing scope, timelines, resources, budgets, and deliverables.Develop strategic roadmaps for reporting automation, dashboard enhancements, data quality improvements, and analytics transformation.Manage multiple initiatives simultaneously using Agile, Waterfall, or hybrid project management methodologies.Coordinate cross-functional teams and stakeholders to ensure successful implementation and adoption of new reporting solutions.Identify project risks, dependencies, and operational impacts, ensuring timely mitigation and delivery.Present project progress, business outcomes, and strategic recommendations to senior leadership.Drive change management initiatives to increase adoption of BI tools and standardized reporting practices.5. People Leadership & Business PartnershipProvide direct leadership, coaching, and development to a team of Operations Managers and/or Business Managers.Establish clear performance expectations and accountability for operational results, KPI management, and data integrity.Develop managers' capabilities in interpreting business intelligence and translating insights into operational improvements.Partner with Operations Leadership to improve productivity, service quality, workforce efficiency, and financial performance.Collaborate with Finance, IT, WFM, QA, Training, and executive stakeholders to align analytics capabilities with business needs.Promote collaboration, innovation, continuous learning, and a culture of operational excellence.What You'll BringEducation & ExperienceHigh school diploma or GED required.Bachelor's degree in Business Administration, Information Systems, Data Analytics, Project Management, or a related discipline preferred.5+ years of experience in project management, business intelligence, data analytics, or reporting transformation.5+ years of hands-on experience developing advanced Power BI solutions and enterprise reporting.Demonstrated experience leading teams, managers, or cross-functional operational groups.Proven experience managing complex reporting, analytics, or data governance initiatives.Technical ExpertiseAdvanced proficiency in Power BI Desktop and Power BI Service.Strong expertise in DAX, Power Query, SQL, data modeling, and ETL/ELT concepts.Experience designing and managing enterprise-level dashboards, analytical models, and automated reporting solutions.Strong understanding of data integrity, data validation, reconciliation, and governance principles.Experience integrating data from multiple systems and platforms.Knowledge of KPI development, operational analytics, performance management, and executive reporting.Ability to translate business requirements into technical reporting and analytics solutions.Leadership & Business AcumenStrong project management and organizational skills, with the ability to manage multiple priorities and deliver results.Proven ability to lead, coach, and influence teams in complex, matrixed environments.Excellent analytical thinking, problem-solving, and decision-making capabilities.Strong communication and presentation skills, including the ability to present complex data insights to senior leadership.Ability to connect technical solutions with business objectives and measurable operational outcomes.A continuous improvement mindset, with a passion for innovation, automation, and operational excellence.Nice to HavePMP, Scrum Master, Agile, or Data Governance certifications.Experience in call center operations, Business Process Outsourcing (BPO), Workforce Management, Quality Assurance, or financial analytics.Knowledge of Microsoft Azure, Snowflake, SQL Server, Databricks, or modern cloud data platforms.Experience with Power Automate, workflow automation, and orchestration tools.Familiarity with data quality monitoring and automation platforms.Experience working in regulated, audit-driven, or highly controlled business environments.Why Join DXC Technology?At DXC, you will have the opportunity to:Make a strategic impact: Influence business decisions through advanced analytics and actionable insights.Lead transformation: Modernize reporting capabilities and drive the adoption of innovative BI solutions.Combine technology and business: Work at the intersection of data, technology, and operational leadership.Develop talent: Build and lead teams while fostering a culture of accountability and continuous improvement.Work globally: Collaborate with diverse teams supporting leading organizations in the insurance industry.Bring your analytical mindset, technical expertise, and leadership capabilities to DXC Technology. Help us turn data into a competitive advantage.