Sales Administrator

Position SummaryThe Sales Administrator is responsible for providing administrative, customer service, and sales support to the Sales organization. This position serves as the primary point of contact for inbound customer inquiries, customer onboarding and account setup, and assists with generating new business opportunities through outbound prospecting, coordinates sales activities, and ensures a positive customer experience throughout the sales process. The Sales Administrator works closely with Sales, Finance, Operations, and customers to support revenue growth while maintaining accurate customer records and delivering exceptional service.Essential Duties And ResponsibilitiesManage the customer onboarding process for new customers including credit applications, credit reference management, entering customer info into sales systems, account setup and related activitiesRespond to customer inquiries regarding products, services, pricing, availability, and general informationQualify inbound leads and route opportunities to the appropriate sales representative when necessaryConduct outbound prospecting activities to generate new customer opportunities and re-engage inactive customersServe as the first point of contact for prospective and existing customers by phone, email, and online inquiriesFollow up on quotes, open opportunities, and customer requestsBuild and maintain positive relationships with customers through professional and timely communicationCollect, enter and maintain accurate customer, prospect, and sales activity information within the CRM systemProcess customer requests and coordinate with Sales and OperationsResolve customer concerns by coordinating with internal departments to ensure timely resolutionMaintain customer files, contracts, pricing documentation, and sales recordsIdentify opportunities to improve customer satisfaction and sales processesPerform other sales support and administrative duties as assignedQualificationsAssociate's degree or equivalent work experience preferredTwo or more years of experience in customer service, inside sales, sales support, or business developmentExcellent customer service and relationship-building skillsStrong verbal and written communication abilitiesProficiency with Microsoft Office, including Excel, Word, and OutlookExperience using CRM software preferredStrong organizational skills with the ability to manage multiple prioritiesDetail-oriented with excellent follow-through and problem-solving skillsPowered by JazzHRXmWBJr1qxm