Tech Support

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Tech Support Virtual Internship
𝐂𝐨𝐦𝐩𝐚𝐧𝐲: The GAO Group, USA & Canada
𝐖𝐞𝐛𝐬𝐢𝐭𝐞: www.TheGAOGroup.com
𝐖𝐨𝐫𝐤 𝐓𝐲𝐩𝐞: Internship
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: remote
𝐀𝐛𝐨𝐮𝐭 𝐔𝐬
The GAO Group, headquartered in New York City, USA, and Toronto, Canada, is a leading supplier of advanced electronics and networking products for engineers worldwide.
𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞
GAO Tek Inc. is seeking Tech Support Interns to assist with technical troubleshooting, documentation, product support, website content, AI-assisted research, and customer support while collaborating with international teams.
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Assist with technical troubleshooting and issue documentation.
• Support technical documentation and knowledge base updates.
• Research IoT, engineering, and test & measurement technologies.
• Create and edit website/product content using AI tools.
• Assist with webpage formatting and publishing.
• Participate in issue tracking and quality improvement.
• Collaborate with engineering, marketing, and support teams.
• Analyze recurring technical support issues.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬
• Currently pursuing or completed a Bachelor's degree in IT, Computer Science, Electronics, Electrical Engineering, Software Engineering, or a related field.
• Familiarity with AI tools (ChatGPT, Claude, Gemini, etc.).
• Basic knowledge of HTML/CSS.
• Strong analytical, research, and communication skills.
• Interest in IoT, engineering products, and technical support.
𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬
• Knowledge of IoT, embedded systems, or wireless technologies.
• Experience with WordPress/CMS.
• Basic web development or UI/UX knowledge.
• Technical documentation or customer support experience.
𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬
• Hands-on technical support experience.
• Exposure to enterprise technology.
• Mentorship and skill development.
• Flexible remote internship.
• Certificate upon successful completion.