Senior Client Solutions Manager

Job DetailsPrimary Role:  The Senior Client Solutions Manager (Sr. CSM) is the assigned pre-award single point of contact for named and strategic clinical sourcing accounts. The Sr. CSM partners with Business Development Director on commercial strategy, owns the intake-to-quote lifecycle for assigned accounts, triages multi-service-line opportunities, signs off on sourcing content for formal multi-business-line RFPs, and ensures all client requests are worked. The Sr. CSM exercises upper tier judgment on complex, high-risk, or multi-service requests and is the named-account quote sender for quotes and proposals.The Sr. CSM is responsible to support Business Development (BD) in driving revenue through managing and growing existing client accounts. A key objective is to support BD in identifying client needs, present solutions and deliver against said client needs. The keys to achieving these objectives are developing and implementing effective client management processes and coordinating exemplary service delivery in coordination with company Procurement, Solutions Development, Project Management, Operations, and Quality functions.This is a US remote based role with working hours of 8:00 AM - 4:30 PM EST.Duties:  Serve as the pre-award primary contact for assigned named / strategic accounts; execute on commercial direction set by the Business Development Director.Manage all inbound sourcing requests from assigned accounts – log, track, own – as a parallel entry point to the BD; route to Solutions Development as required.Own the intake-to-quote lifecycle for assigned accounts for drug sourcing as well as ensure all services proposals are delivered to the client in accordance to expectations; clarify client needs (e.g. product, quantity, timelines, delivery sites, lots); support maintenance of status notes in Salesforce for quotes and proposals.Discuss strategy and logic with the partnered BD before issuing each strategic drug sourcing quote as required; ensure drug sourcing quote pricing strategy is aligned with account-level commercial direction.Apply high tier triage judgment on complex, high-risk, or multi-service requests; engage Solutions Development for service-line scoping; engage Procurement early for supplier feasibility.Accountable for drug sourcing content and it’s accuracy included in formal multi-BL proposals. Review drafts built by CSMs for accuracy (e.g. drug product, rate card) before delivery when necessary (e.g. complex or multi-BL proposal).Send approved quotes &/or proposals to clients for assigned Named accounts; available for client clarification questions on the sourcing section after BD submits formal RFPs.Support client business review meetings for assigned accounts; partner with PM post-award on scope changes and amendment quotes.Coordinate with internal stakeholders (Quality, Legal, Finance, Procurement, PM, Logistics) on Named-account onboarding, CDA / MSA / QTA processes, and operational handoffs.Maintain operational systems and reporting, including Salesforce.Partner with Client Solutions Managers on coaching, mentoring, and continuous improvement of the CSM line.Performs other duties as assigned.Embody the Myonex Core Values: Be a Great Team Player, Be Client Focused, Learn and Grow & Find a Way.Education & Experience: Bachelor’s degree in Life Sciences, Business, Supply Chain, or related field preferred 5+ years of experience in client account management with a proven record of consistent success 4+ years of experience within clinical packaging, drug sourcing, clinical research organizations (CROs), or related clinical services industries 2+ years of experience sourcing for clinical trials, including investigational drugs, ancillaries, components, and labels, and/or experience serving as a Clinical Project Manager Proven success in client retention, relationship management, and business growth Experience managing multinational projects within a clinical or pharmaceutical environment Strong understanding of the drug development and clinical trial process Established network of contacts within the clinical supplies community Skills/Qualifications:  Ability to build and maintain effective working relationships internally and externally Entrepreneurial and strategic mindset with a strong drive for growth Excellent sales, negotiation, and presentation skills Strong customer service and client relationship management capabilities Proactive, professional, timely, and transparent communication skills Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, as well as CRM platforms such as Salesforce Strong organizational, planning, and time management skills with the ability to manage multiple priorities in a fast-paced environment Results-oriented, self-motivated, and highly driven Strong analytical thinking and problem-solving abilities Working knowledge of costs associated with product sourcing, supply, and fulfillment Ability to adhere to company SOPs and regulatory compliance requirements Understanding of GDP, GMP, and global regulatory requirements impacting clinical supply operations Myonex is committed to ensuring equal opportunity in all aspects of employment. We do not discriminate against anyone on the basis of race, religion/creed, color, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, military status, disability or perceived disability, use of a guide or disability support animal, or membership in any other protected class as defined by applicable laws and regulations. If an employee or applicant feels they have not received equal or fair treatment, we encourage them to contact Human Resources.