Technical Program Manager

About Servify:

Servify is a global product lifecycle management platform transforming the after-sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.

Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.

Why Join Servify?

At Servify, you'll be part of a fast-growing global technology company that encourages innovation, ownership, and continuous learning. We offer competitive compensation, ESOPs, employee-friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.The Technical Program Manager is an individual contributor role. The ideal candidate will be responsible for planning, coordinating, and implementing complex software, API, and technical projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present technical and project updates to relevant stakeholders, clients, or project team members.

Specific responsibilities include but are not limited to:

• Manage and lead cross-functional engineering and technical teams to ensure delivery of complex software and technology development projects.
• Work closely with our account teams to understand and define client’s key business and technical requirements.
• Liaise with internal stakeholders to develop technical project documentation including Statement of Work (SOW), technical specifications, and implementation plans.
• Drive Project delivery through coordination with the Product and the Engineering Team to meet project milestones according to planned schedule.
• Closely work with Account team to manage delivery, technical scoping, and API/system integration timelines.
• Provide guidance to the Engineering team from a feature/product development and technical implementation standpoint.
• Ensure timely delivery of project reports and performance dashboards while also conducting regular project reviews and communicating the status of projects.
• Monitor postproduction support, release management, and coordination with cross-functional teams.
• Provide ongoing support and manage day-to-day action items, tracking and reporting of live projects to ensure execution of priority work.
• Lead overarching Program Management and Sales Operations for our top-tier account, ensuring long-term strategic and technical alignment and operational excellence.
• Provide dedicated Sales Support by partnering with Account teams on technical scoping (including API capabilities and integration feasibility), SOW development, and identifying upsell opportunities.
• Drive high-touch engagement through executive-level reporting and business reviews to demonstrate program, technical, and account health

Qualifications:

• Project management experience in a technical or software organization.
• Strong understanding of Software Development Life Cycle (SDLC) and technical architecture (e.g., RESTful APIs, system integrations, web services).
• Hands-on experience using JIRA (creating workflows, custom fields, tracking epics/tickets, and building dashboards) and Confluence (maintaining technical documentation, SOW templates, and release notes).
• Hands-on experience in Agile /Scrum methodologies.
• Advanced skills in MS Project, Word, Excel, and PowerPoint.
• MS Excel proficiency working with pivot tables, vlookup, and analysis of large data sets.
• Strong interpersonal, written, and oral communication skills including the ability to communicate with technical and non-technical stakeholders in order to drive alignment.
• Ability to communicate effectively and work cooperatively with cross-functional teams.
• Able to manage multiple priorities simultaneously and resolve conflicts by navigating across the organization.
• Comfortable with ambiguity and pivoting priorities.
• Certifications in Project Management (e.g., PMP, CSM) preferred.
• Bachelor’s degree in Computer Science, Software Engineering, or a technology field preferred