Client Success Manager

Location: Dallas, TX (Hybrid)Experience: 2-3 years in SaaS Client Success / Account ManagementCounterFindCounterFind is the leading online brand protection software company used by the biggest names in sports, music, entertainment and consumer products. We work with the most recognizable athletes, celebrities and influencers in the world to protect their name, image and likeness online. We are growing quickly and are looking to expand our client success team!About the RoleAs a Client Success Manager at CounterFind, you’ll own and manage a portfolio of high-profile sports, music, and entertainment brands, acting as their primary day-to-day advocate. Your focus will be on retention, product adoption, client satisfaction, and growth, ensuring clients clearly see the value CounterFind delivers. This role is ideal for someone who has prior SaaS customer service experience, is comfortable managing multiple accounts, and enjoys working cross-functionally with Sales, Product, and Operations to deliver an excellent client experience.What You’ll DoOwn and manage a portfolio of clients, serving as their primary point of contactLead client onboarding, training, and ongoing platform adoptionDeliver regular reporting, insights, and strategic recommendations to clientsBuild strong, trusted relationships with client stakeholders, including executive-level contactsProactively monitor client health, identify risks, and address issues before they escalateCollaborate closely with Sales on renewals and expansion opportunitiesIdentify upsell opportunities and help drive account growth in partnership with leadershipWork cross-functionally with Product, Engineering, and Operations to escalate issues and share client feedbackMaintain accurate account documentation, notes, and reporting in internal systemsContribute to improvements in onboarding, reporting, and client success processesWhat We’re Looking For2-3 years of experience in a Client Success, Account Management, or similar SaaS roleStrong written and verbal communication skillsAbility to manage multiple accounts while prioritizing effectivelyConsultative mindset with strong problem-solving skillsComfortable presenting insights, data, and recommendations to clientsDetail-oriented and results-focusedPeople-oriented, collaborative, and positive team playerConfidence interacting with senior stakeholders and executivesExperience working cross-functionally with Sales, Product, and Engineering teamsNice to Have (Not Required)Experience in sports, music, entertainment, licensing, or brand protectionFamiliarity with intellectual property (trademarks, copyrights, etc.)Experience with Google Sheets, Google Slides, or similar toolsEducation / QualificationsBachelor’s degree in Business, Communications, Sports Management, or a related field (or equivalent experience)Must live in the Dallas, TX area or be willing to relocateThis is not a remote positionWhat We OfferA fast-paced startup environment with a strong team cultureMeaningful ownership and impact in a growing SaaS companyCompetitive salary, bonus, and equity incentivesCompetitive health insurance (medical, dental, vision)401(k) retirement planPaid vacation and holidaysA learning-focused culture that supports professional growthThe opportunity to work with world-class sports, music, and entertainment brandsPlease send resume and cover letter to [email protected] more information, visit our website CounterFind.comWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.