Customer Service Representative

About the Role:
Tesson Roofing & Exteriors is seeking a reliable, empathetic, and communicative Customer Service Representative to join our team remotely. In this role, you will be the first point of contact for homeowners and businesses reaching out for help with their roofing, siding, and gutter projects. You will play a vital role in upholding our 98% customer satisfaction rate by handling incoming requests, answering service inquiries, and scheduling estimates.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and website submission forms.
• Walk customers through our process, explaining our service offerings (Residential/Commercial Roofing, Siding, Gutters, and Inspections).
• Schedule free, in-person estimate appointments for our project estimators.
• Handle high-priority queries during local weather events and coordinate emergency roofing service dispatches.
• Maintain clear, accurate records of customer interactions and data in our CRM system.

What We're Looking For:
• Prior experience in remote customer service, call center operations, or administrative support.
• Exceptional active listening skills and a warm, conversational phone presence.
• Tech-savvy individual comfortable utilizing phone systems, shared team inboxes, and calendar booking tools.
• High organizational skills to handle multi-channel communication efficiently.
• Familiarity with the construction, roofing, or home improvement industry is a major plus but not required.

Benefits:
• Fully remote working environment.
• Comprehensive onboarding and ongoing support from our local leadership team.
• Work with an industry-leading, highly rated national brand (Top 1% nationwide).