Client Sales Assistant

Client Sales Assistant

Position Description:

A client sales officer is responsible for assisting in the management of client relationships, ensuring that existing clients and new opportunities are managed to the highest level of client service level.

Salary Expectation:

$65,000 – $70,000 USD per year, depending on experience.

Hours Of Work

7AM to 3PM (Pacific Time) to facilitate communication with International teams and markets.

Location

This is a full time position based at GoldCore's Irvine, California office, with occasional hybrid or remote working arrangements.

Major Areas of Responsibility:

• Responsible for inbound clients account queries
• Initial point of contact for prospective & existing clients, web chats, client cases
• Work with senior managers on high value opportunities
• Ensure support documentation and policies are fit for purpose
• Inform and assist in improvements to sales strategies
• Develop policy and documentation

Primary Objectives:

• To ensure a high client satisfaction rating of no less than 4.8/5
• To assist in the efficient processing of new client account documentation
• Develop an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance

Specific Responsibilities of the Job

• Managing inbound client contacts via multiple channels
• Responsible for inbound clients’ accounts
• Responding quickly to client inquiries, taking every opportunity to build trust and rapport
• Provide quotations and services descriptions as required to clients
• Work with client support to ensure that documentation is accurate
• Support sales team in managing projects
• Assist marketing and operations teams with projects as needed
• Update and maintain website information on a continuous basis