Payments Operations Analyst

Who we want

This is a role for someone who wants to work on a hard problem, deliver real impact and be pushed to be the best version of themselves. As a Payments Operations Analyst, you’ll be part of the Payments team within Claims Operations, reporting to the Payments Operations lead. You’ll help run and improve the operations that move money to our members every week, working directly with the partners who receive it. Your work will directly shape the member experience as Garner grows and launches new ways to reward members for choosing great care.

What you will do

• Run day-to-day payment operations, including weekly payment cycles, funding, and the checks and controls that keep member payments accurate and on time
• Serve as a point of contact for external payment partners, working through file delivery, funding, error reports, and issue resolution
• Investigate payment issues end to end: analyze error reports, find the root cause, and drive fixes with internal teams and partners
• Support new client and partner launches, setting up payment workflows and confirming everything works once real payments start flowing
• Analyze and resolve payment questions and issues raised by clients, members, and internal teams, within our service standards
• Help maintain and improve the reporting, trackers, and dashboards that show the status of all payments work
• Contribute to internal tools, documentation, and process improvements, using automation and AI tools to make recurring work faster and more reliable
• Raise risks early and keep the right people informed, so issues are resolved before they reach members

What we're looking for

• 1-4 years of experience in operations, analytics, or a similar role; experience in payments, fintech, payroll, benefits, or healthcare operations is a plus, not a requirement
• Experience working with external partners or vendors to troubleshoot and resolve issues
• An analytical mindset with a keen attention to detail; you dig for the root cause before jumping to a fix
• Comfort working with financial data and reconciliations in Excel/Google Sheets
• Familiarity with file-based integrations (for example, SFTP, encryption, or file mapping) is a plus
• Clear, proactive communication with internal teams and external partners, and comfort using AI tools to work faster and more accurately
• A combination of high ownership mentality and detail orientation, including sound judgment and rigor on high-stakes, sensitive operational work, that has resulted in a track record of delivering operational initiatives on tight deadlines
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A methodical problem-solver who drives continuous improvement, readily gives and absorbs feedback, and operates with individual accountability and integrity as part of a mission-driven team.
• A desire to do work that matters: and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions. You engage with AI tools as part of how you do your best work, and hold yourself accountable to outcomes that matter beyond your team’s metrics.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

Compensation Transparency:

The base salary range for this position is $65,000 - $78,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.