Client Service Representative I

Client Service Representative I - Shelton, CT, Monday to Friday, 8:30 AM to 5:30 PMPay range: $17.76 - $22.21 / hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits InformationWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.ResponsibilitiesUse professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records.As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation.Follow all policies regarding follow-up and shift change notification.Follow up with relevant parties as needed, based on the issue being addressed.Follow through in a timely manner to resolve all issues and concerns.Provide complete and accurate information, education and guidance to clients about business processesEscalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures.Provide suggestions for process improvements to maximize quality and efficiencies in the departmentComply with company policies and governmental regulationsPerform other duties as assigned to meet the business needs or customer requirements.This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.QualificationsRequired Work Experience: One year experience in a similar role.Preferred Work Experience2 years of relevant professional experience.Wellness Platforms:Wellness EngineQLSPowertermPerceptive Content KofaxQDRSAPEXSam Perdiem Password Reset ToolSummit AppAbsorbToxicology Platforms:QTN / CCIESPQBSCCF Imaging SmartworksExamOne PortalQuest SelectEligibilityQLSFacilities Database OptimaxxPhysical And Mental RequirementsSitting for long periods of time.Repeating motions that may include the wrists, hands and/or fingers. (Typing)KnowledgeProper telephone etiquette to handle customer inquiriesBasic knowledge of operating office equipmentBasic understanding of fundamental medical and laboratory terminologyUnderstand the importance of Quality Service and how it is measuredMicrosoft products (Outlook, Teams, Word, Excel etc.)SalesforceFive9SkillsExcellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workersProficiency in basic computer skills (Word, Excel, Outlook)Ability to multi-task and work in a fast-paced environmentStrong organizational skillsAbility to analyze and solve problems.Good listening skillsAbility to maintain professional and tactful manner in stressful situationsAbility to deal with client information in a confidential mannerAbility to work in both an individual and team environment. EducationHigh School Diploma or Equivalent (Required)About The TeamQuest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.