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Please note: This role supports the Workpointe team. Read about the Insidesource and Workpointe merger here!Insidesource / Workpointe DEI StatementBy nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.Job SummaryProvide high-level support to customers and internal sales organization for preparation, processing and coordination of customer orders. Achieve superior technical skills and understanding of the order fulfillment process. Practice strong communication skills both internally and externally. Possess the desire to achieve a high level of professionalism through continuous improvement processes and practices.Essential Duties and Responsibilities:Create client proposals, to include new customer set up, entry/import of specifications, pricing, classification and revenue codesGenerate purchase orders upon receipt of complete order entry packetEnsure orders are entered promptly, and reviewed for accuracy and completeness before being sent to the manufacturers/vendorsWork with vendors and internal project teams to reconcile acknowledgement discrepancies and manage timely ship dates based on project requirementsCreate and publish customer status reportsCoordinate delivery/install dates with vendors, Operations, clients and Project Managers (depending on work scope)Assist with project management tasks, to include spec checks and punch ID/resolution Ensure factory interface is on-going and that others are monitored and projected ship dates and project schedule requirements, that all acknowledgements are checked and discrepancies followed up on, and that orders are closed out in a timely and responsible mannerParticipate in vendor and dealer training programs and activities for on-going professional growth and developmentDepartmental Responsibilities:Carry out requested tasks to support efforts of individual sales representatives and Account ManagersServe as hub of communication and information to other cross-functional teams (Design, Project Management, Finance and Operations)Ensure that all communication with internal and external customers is timely, accurate and meets customer requirements for information and order statusSkills, Knowledge, Experience RequiredAbility to learn and apply technical skills in dealership business system and 20/20 softwareProficiency in Microsoft Office software (Excel, Word, Outlook)Prior experience successfully managing multiple projects simultaneously in a fast-paced work environmentExcellent and effective oral and written communicationStrong organizational, analytical and administrative skillsAbility to see the big picture and integrate into day-to-day tasks and activitiesUnderstanding of the complexities and sophistication required to thrive in the dealer environmentFluid interpersonal skills to interact effectively with a wide range of customers, personnel and departmentsCustomer Service work experience – preferredExperience with dealership business systems- preferredFurniture industry experience - preferredThe anticipated salary range for this role is $26 - $28 per hour. Actual compensation will be determined based on factors such as experience, skills, qualifications, geographic location and internal equity.
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