Solution Specialist

Job Description And Duties

Are you looking for an exciting and fast-paced career?

Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Job Summary

Under the direction of the IT Manager I, the ITS I, Solution Specialist, plays a key role within the Digital Services and Innovation Unit in aligning Cal OES' strategic goals and objectives with decisions regarding IT products and services, partners and vendors, capabilities, and key business and IT initiatives.

As a Solution Specialist at Cal OES, the incumbent will have a unique opportunity to shape the solutions engineering team, digital solutions, solutions engineering practices, and innovation capabilities. The ITS I will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of customer-centric innovative IT digital solutions according to customer needs, and focus on improving the entire customer experience. Work with Cal OES and various stakeholder groups, using design-thinking strategies to develop user-oriented engineering (human-centered) digital solutions using cloud-first design.

The incumbent will leverage rapid/agile development frameworks to implement innovative solutions that support enterprise operations and business needs. Within Digital Services and Innovation, identify opportunities to modernize business processes, enhance digital services, automate work, and leverage emerging technologies. Work closely with business, data, and solution architects and project managers to understand requirements and deliver scalable, user-centered solutions.

Support the solution and software engineering teams in designing and providing services for business process automation (BPA) solutions, user experience, and accessibility compliance. The incumbent will develop and make effective presentations to a wide audience range as needed. The ITS I will perform duties related to software and systems development, support, and maintenance, including, but not limited to: architecture and solution development and software integration. Evaluate and recommend vendor software solutions and/or packages that support business needs, digital transformation, innovation, and enterprise technology strategies.

You will find additional information about the job in the Duty Statement.

Working Conditions

Hybrid Telework: This position is eligible for a hybrid work schedule. Additional in office days may be required based on the business need.

Department Information

The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

More information may be found here: Policy & Administration | California Governor's Office of Emergency Services

Department Website: http://www.caloes.ca.gov

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to gather user requirements, document business processes, and identify opportunities for improvement.
• Ability to analyze technical issues, identify root causes, and develop effective solutions.
• Familiarity with Agile methodologies, iterative development, collaboration, and adapting to changing requirements.
• Familiarity with low-code/no-code platforms/Software as Service (SaaS) or business applications, such as Microsoft Power Platform, Salesforce, or ServiceNow.
• Ability to maintain technical documentation and work effectively with technical teams, business partners, and end users.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station