Solutions Engineering Unit Supervisor

Job Description And Duties

Are you looking for an exciting and fast-paced career?

Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Job Summary

Under the general direction of the Enterprise Solutions and Strategies Manager, the IT Supervisor II, Solutions Engineering Unit Supervisor, is responsible for monitoring program goals, personnel management and development activities, and provides leadership of the technical specialists performing a wide variety of technical and analytical activities in the Solutions Engineering Unit. The IT Supervisor II supports both steady-state operations and emergency activation, providing technology leadership, coordination, and rapid solution support during incidents and emergencies.

The incumbent plans, provides leadership, oversight, and strategic direction for the agency’s enterprise solutions and digital services portfolio, with primary responsibility for the enterprise-wide Workday platform and other critical Software-as-a-Service (SaaS) solutions. Duties include providing direction to the team with a focus on low/no code and solutioning, oversight of complex IT projects, vendor performance, risks, issues, resources, and operational services associated with enterprise applications and digital solutions. The incumbent works collaboratively with business programs, IT leadership, enterprise architecture, security, data, integration teams, vendors, and other stakeholders to ensure enterprise solutions meet business needs, align with agency technology strategy, and comply with applicable state IT policies, standards, and best practices.

As a working supervisor, leads and manages the day-to-day of assigned applications and provides staff leadership, resource planning, mentoring, and performance management while establishing effective governance, service management, security, change management, documentation, and support practices. Through strategic planning, project oversight, operational management, and continuous improvement, the incumbent helps ensure reliable, secure, scalable, and high-value enterprise technology services that support the agency’s current and future business needs.

The duties of this position fall under the software engineering, system engineering, business technology management, and IT project management domains.

You will find additional information about the job in the Duty Statement.

Working Conditions

Hybrid Telework: This position is eligible for a hybrid work schedule. Additional in office days may be required based on the business need.

Conflict of Interest (COI): This position is designated under the Conflict of Interest Code and is required to complete Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Department Information

The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

More information may be found here: Policy & Administration | California Governor's Office of Emergency Services

Department Website: http://www.caloes.ca.gov

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience leading, coaching, mentoring, and developing multidisciplinary teams.
• Experience leading business process re-engineering and solution engineering, continuous improvement, and technology-enabled business transformation.
• Experience with Agile/Scrum, Product Owners, product roadmaps, prioritization, and delivering measurable business outcomes.
• Experience overseeing the System Development Life Cycle (SDLC), including requirements, development/configuration, integration, testing, deployment, and ongoing support.
• Experience with cloud, SaaS, low-code/no-code, workflow automation, and enterprise platforms such as Workday, Salesforce, ServiceNow, Veoci, or comparable technologies.
• Experience managing vendors, IT contracts, projects, deliverables, risks, schedules, and competing priorities.
• Experience leading teams through critical incidents, emergencies, major service disruptions, or business continuity events.
• Excellent written and verbal communication skills with technical and non-technical staff, executives, business partners, vendors, and customers.
• Experience aligning technology solutions, investments, and services with business strategy and organizational goals.
• Experience improving IT services, digital experiences, service levels, and customer satisfaction through data-driven continuous improvement.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station