Engineer Aircraft Communications

Position Summary

The Engineer, Aircraft Communications supports the operational reliability of aircraft communications, navigation, and surveillance (CNS) systems across assigned fleet types. Reporting to the Manager, Aircraft Communications & Surveillance, this role is responsible for monitoring system performance, analyzing operational data, troubleshooting issues, conducting technical investigations, and developing tools that support aircraft and ground communication systems. Areas of responsibility include ACARS, CPDLC, FANS, SATCOM, datalink services, avionics communication systems, and supporting ground systems. The Engineer ensures these systems remain reliable, compliant with regulatory requirements, and aligned with JetBlue's operational, safety, and business objectives.

Essential Responsibilities

• Maintain and support aircraft operational messaging and datalink systems, including ACARS, CPDLC, FANS, SATCOM, ADS-B, and ADS-C.
• Develop, maintain, and validate aircraft operational databases, configuration data, and electronic operational content to support communications systems.
• Design, develop, and maintain internal applications, scripts, automated workflows, dashboards, and analytical tools that improve operational efficiency, system visibility, and data quality.
• Monitor communications system performance and investigate operational issues, message failures, system anomalies, pilot reports, and avionics-related discrepancies.
• Analyze operational and technical data to identify trends, troubleshoot issues, and support root-cause investigations and corrective actions.
• Support regulatory compliance by performing audits, monitoring system performance, and maintaining required aircraft and ground system registrations and configurations.
• Coordinate with internal departments, regulatory authorities, manufacturers, service providers, and vendors to resolve operational issues and support communications system reliability.
• Support testing, implementation, and deployment of new communications technologies, avionics software, system enhancements, and operational capabilities.
• Provide technical expertise for fleet modifications, software updates, operational procedures, and communications system integrations.
• Provide application lifecycle support for operational tools and systems, including maintenance, troubleshooting, user support, defect resolution, and continuous improvement.
• Leverage AI tools, automation, and emerging technologies to improve engineering workflows, accelerate analysis, enhance application development, and increase operational efficiency while ensuring appropriate validation of results.
• Other duties as assigned