Senior Manager, Software Engineering

Location

This position will be based in Charlotte, NC.

Reporting

This position will report to the VP, Engineering.

Summary of Role

You will lead the engineering teams behind how homeowners find, choose, and start with Palmetto. Growth builds our digital acquisition experience, including the multi-product front door and the funnel that turns interested leads into qualified appointments. Journey builds the onboarding, service and support experiences in our consumer app.

This is a player-coach role leading roughly 8 to 15 engineers across two squads, working side by side with Product and Design. You'll set direction, review designs, and write code when it helps. AI agents are first-class tools for how we build, and you'll help your teams use them well.

Strategic & Tactical

• Lead and grow the team. Hire, develop, and retain strong engineers and leads. Set clear expectations, give honest feedback, and build career paths so no system depends on one person.
• Set direction and deliver. Set the roadmap with Product and Design, weigh trade-offs openly, and be clear about what the teams are not doing. Deliver work that crosses platform, data, and partner dependencies.
• Build for learning. Make instrumentation and experimentation part of every release, and use the data to decide what to do next.
• Own the journey outcomes. Be accountable for the experiences that turn interested homeowners into customers, keep them confident through installation, and make it easy to get help afterward.
• Raise the bar. Keep standards high with specs, tests, and design and code review, and with responsible use of AI tools.
• Own reliability and cost. Be accountable for system health, on-call, and cloud cost in your area.
• Partner across the company. Work with Product, Design, Marketing, Customer Experience, Data, and Platform. Agree on priorities when viewpoints differ, and keep leadership clear on progress and risks.

Qualifications

• 10+ years in software engineering, including 5+ years managing engineers and experience leading multiple teams.
• A record of hiring well, developing people, and building teams with strong technical leads.
• Hands-on depth in Node.js and TypeScript and in designing and consuming REST APIs, enough to review designs and code.
• Experience with web experimentation and analytics: A/B testing, funnel instrumentation, and conversion-focused product work.
• A track record of delivering large consumer-facing projects with sound judgment on priorities and trade-offs.
• Strong partnership with Product and Design, and the ability to turn business goals into technical plans.
• Practical knowledge of agentic engineering.

Nice to have

• React Native or mobile app experience, and integrations with external partners.