Enterprise Implementation Manager

Tru Identity helps custom brokerages and importers automate customs compliance workflows, specifically preparing the data needed to file imported shipment with U.S. Customs and Border Protection. This is a highly regulated industry with many complex rules, one where technology has been underused, providing a massive market opportunity for Tru.

You’ll be Tru’s first implementation hire. You’ll own enterprise implementations from late-stage sales through go-live, and build the process every future implementation follows. Your goal is simple: customers get live fast, with no surprises.

Responsibilities

• Partner with sales to scope implementations, align expectations, and identify risks, data requirements, integrations, and resource needs before close.
• Lead customer onboarding from handoff through go-live, managing stakeholder alignment, project plans, data onboarding, integrations, training, and success criteria.
• Manage timelines, scope changes, and escalations to keep implementations on track and customers informed.
• Build and improve implementation processes, playbooks, and best practices as the company scales.
• Gather customer feedback and share insights with product and GTM teams to improve the product and customer experience.

What we’re looking for

• 3 to 5 years of experience owning enterprise B2B SaaS implementations end to end.
• Experience scoping services or writing statements of work.
• Experience building a process from scratch.
• Comfort with customer data and systems, such as ERPs, APIs, and data exports.
• Trade, logistics, or ERP experience is a plus. We’ll teach the customs side.

Details

• Full-time employment
• Paid time off
• Equity
• Performance bonus
• Healthcare: 100% reimbursed
• Location / work model: NYC preferred, hybrid