Operations Manager

OPERATIONS MANAGER
Remote (Philippines)
Starting Salary: ₱48,000 per month
Full-Time Graveyard Shift Position (M - F 9am - 7pm EST with a 1 hour lunch break)

Music for Life Kids is seeking a full-time Operations Manager to help support a rapidly growing music education company serving more than 3,000 children at over 100 preschools throughout the United States.

We currently operate in California, Maryland, Virginia, and Washington, D.C., with additional markets planned in Texas, Ohio, and beyond.

This is a long-term growth opportunity for someone who enjoys solving problems, improving systems, coordinating schedules, and helping organizations run more smoothly.

YOUR JOB
Your job is not simply to solve problems.
Your job is to help build systems that prevent problems from happening again.
You will regularly communicate with:
• School Directors
• Parents
• Teachers
• Internal Administrative Staff

One of your most important responsibilities will be ensuring that all parties above that are involved are informed, aligned, and on the same page.

When issues arise, you will gather information, communicate with everyone affected, coordinate solutions, and ensure that each person understands what is happening, why it is happening, what actions are being taken, and what comes next.

You will help coordinate communication, scheduling, logistics, and operations while continuously identifying opportunities to improve systems and processes.

RESPONSIBILITIES
• Manage operational communications
• Coordinate teacher scheduling and substitute coverage
• Schedule demonstrations, assessments, and special events
• Research solutions using AI tools and available resources
• Help resolve customer concerns professionally
• Create and improve systems, procedures, and workflows
• Monitor teacher schedules and availability
• Assist with operational projects as assigned

REQUIREMENTS
• Excellent spoken and written English
• Professional phone communication skills
• Spoken English must be clear and easily understood by U.S.-based parents, teachers, and school administrators
• Strong critical-thinking and problem-solving abilities
• Comfortable using AI tools such as ChatGPT and other research tools
• Highly organized and detail-oriented
• Reliable internet connection
• Quiet work environment
• Ability to work independently

YOU MAY BE A GREAT FIT IF
• You naturally think several steps ahead
• You enjoy solving problems
• You enjoy improving systems
• You are calm under pressure
• You take ownership of your work
• You enjoy turning chaos into order
• You enjoy learning new skills and technologies

This is not a customer service script-reading position.

We are looking for someone who can think critically, make good decisions, communicate professionally, and help improve how the organization operates.

If your friends describe you as the person who always figures things out, we'd love to hear from you.