QA Engineer

Job Summary

The ideal candidate will troubleshoot and resolve lab-related issues, perform root cause analysis on recurring problems, build and configure testing environments, and collaborate closely with multiple cross-functional teams to support testing initiatives and lab operations.

Responsibilities

• Provide daily technical support for the QA Lab, including troubleshooting hardware, software, networking, and environment-related issues.
• Develop and maintain applications, scripts, utilities, and installers that improve QA team efficiency and testing capabilities.
• Continuously improve the stability, health, performance, and maintainability of testing environments.
• Investigate, troubleshoot, and resolve support tickets based on priority and business impact.
• Perform root cause analysis (RCA) for recurring issues and implement preventative solutions where appropriate.
• Build, configure, image, maintain, and refresh physical and virtual test systems to support changing testing requirements.
• Conduct daily health checks of QA Lab devices and proactively identify and resolve potential issues.
• Collaborate closely with vendors and internal teams, including POS Development, Payments, Network Engineering, and Infrastructure teams, to troubleshoot issues and support project initiatives.
• Assist with the creation, configuration, and assignment of test labs to support ongoing testing activities.
• Maintain accurate documentation related to lab configurations, troubleshooting procedures, and environment setup standards.

Required Skills

• POS (Point of Sale) experience is required.
• Restaurant technology experience is highly preferred, but POS B2C experience is a must.
• Minimum of 5 years of experience supporting technology within a Quality Engineering: Lab/Infrastructure role.
• Experience with virtualization platforms and cloud computing technologies is required.
• Strong understanding of restaurant application architectures, networking infrastructure, and eCommerce platforms.
• Experience diagnosing and troubleshooting applications, operating systems, and hardware-related issues.