Network Administrator

Key Responsibilities

• Assist with monitoring, maintaining, and supporting wired, wireless, and telecommunications infrastructure.
• Troubleshoot and resolve network connectivity, VoIP, and communication platform issues while escalating complex problems as needed.
• Administer and support cloud-based communication services, including user provisioning, call routing, voicemail, messaging, and collaboration tools.
• Configure, maintain, and support network equipment including switches, wireless access points, firewalls, and related infrastructure.
• Install, patch, upgrade, and maintain networking and telecommunications hardware and software.
• Respond to service requests and incidents, providing timely issue resolution and status updates to users.
• Maintain network documentation, inventory records, configuration details, and operational procedures.
• Create and update knowledge base articles, user guides, and technical documentation.
• Support network upgrades, infrastructure projects, migrations, and technology deployments.
• Follow established cybersecurity, change management, backup, and disaster recovery procedures.
• Collaborate with IT teams to improve network services, communication platforms, and overall user experience.

Requirements

• Associate degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field, or an equivalent combination of education and experience.
• Understanding of TCP/IP networking fundamentals, including routing, switching, and network connectivity concepts.
• Experience or familiarity with network infrastructure components such as switches, routers, and wireless access points.
• Knowledge of VoIP, telecommunications systems, or related communication technologies.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Networking, Telecommunications, or a related field.
• CompTIA Network+, CCNA, or similar industry certification.
• Experience supporting Microsoft Windows Server and virtualization technologies such as Hyper-V.
• Experience with cloud-based telephony and unified communications platforms, including RingCentral or similar solutions.
• Experience working in enterprise, higher education, or public sector IT environments.
• Experience creating and maintaining technical documentation and knowledge base content.

Physical & Working Environment

• Standard office environment with occasional visits to server rooms, network closets, and other technical facilities.
• Ability to lift and move equipment up to 40 pounds.
• Occasional evening or weekend work may be required to support maintenance windows, upgrades, or special projects.

Benefits

• PTO
• Health Insurance
• Vision & Dental
• Life Insurance
• 401K Participation & Match

About Us:
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.
Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.