Sr. Manager, Selling and Client Development

JOB OVERVIEW

The Senior Manager of Selling and Client Development is a corporate role responsible for leading and optimizing the end-to-end selling experience, ensuring that all touchpoints in the selling journey are aligned with our customer-first, always operating principle. The role will focus on a comprehensive and connected approach to selling at Bloomingdale’s, from engaging customers to client development.

ESSENTIAL FUNCTIONS:

• Selling Effectiveness: Partners with cross-functional partners to lead selling effectiveness efforts for functional service & selling priorities.
• Loyalty Program: Integrates our Loyallist program/Bloomingdale’s Credit Card within our selling journeys; Partners with Loyalty Marketing team to support customer acquisition & retention.
• Client Development: Provides the necessary strategy & tactics to grow customer share of wallet, repeat visits, & spend per customer; establish nuances of client development in different product categories and roles.
• Client Outreach: Develops and executes a comprehensive roadmap for proactive client outreach, leveraging selling tools to ensure consistent, impactful, & personal communication with our clients.
• Business Stakeholder: Represents the business interest for all existing and future selling tools; Maintains partnership with Macy’s Tech on development/deployment of client development selling tools.
• Team Collaboration: Works in collaboration with Customer Experience & Strategy partners to ensure selling journeys are supported and connected to other initiatives; Works in collaboration with cross functional partners to deliver a holistic approach to maximize impact (staffing, technology, human resources, education, store leadership, etc)
• Performance Optimization: Establishes key performance indicators (KPIs) and metrics to measure the success of selling journey initiatives. Analyzes data, seeks & responds to feedback to optimize strategies for maximum impact.