Technical Campaign Manager

Capillary Technologies is looking for a technically skilled Campaign Manager to support our enterprise loyalty clients. This role sits within our Campaign Management team, which is responsible for the day-to-day configuration, execution, and optimization of loyalty programs and campaigns across our platforms.

We're looking for someone who brings a combination of hands-on campaign management experience, technical aptitude, and strong problem-solving skills. The ideal candidate is comfortable working directly within complex SaaS platforms, understands how data and business rules drive loyalty campaigns, and is always looking for opportunities to improve processes, increase efficiency, and automate repetitive work.

Our clients span industries including retail, QSR, travel, hospitality, and fuel and convenience.

The Role & Responsibilities

• Campaign Configuration & Execution: Configure, test, launch, monitor, and optimize loyalty campaigns, promotions, offers, and customer communications within Capillary's platforms.
• Technical Platform Expertise: Develop a deep understanding of platform capabilities, configuration logic, data structures, APIs, and integrations to support complex campaign requirements.
• Campaign Troubleshooting & Validation: Investigate campaign issues, validate configurations, analyze data, and collaborate with technical teams to resolve problems.
• SQL & Data Analysis: Use SQL and platform reporting tools to investigate campaign behavior, validate audience eligibility, troubleshoot issues, and support performance analysis.
• Automation & Process Improvement: Identify opportunities to automate repetitive tasks, streamline campaign workflows, improve quality controls, and increase operational efficiency.
• Campaign Strategy & Optimization: Partner with clients to translate loyalty objectives into campaign configurations, provide recommendations, and support ongoing campaign planning and optimization.
• Cross-Functional Collaboration: Work closely with Customer Success, Engineering, Product, Analytics, and Delivery teams to execute client requirements and resolve technical challenges.
• Quality Assurance: Develop and execute campaign testing plans, participate in UAT, and ensure campaigns are configured accurately before launch.
• Client Engagement & Enablement: Build strong working relationships with clients, provide platform guidance, and support training and documentation.
• Reporting & Monitoring: Monitor campaign performance, program health, and execution accuracy, identifying trends, risks, and opportunities for improvement.

All About You (Requirements & Experience)

Required Qualifications

• Bachelor's degree or equivalent relevant experience.
• Experience working with SaaS platforms, marketing technology, loyalty platforms, CRM systems, or campaign management tools.
• Strong technical aptitude with the ability to understand complex platform configurations, business rules, and data flows.
• Working knowledge of SQL, including the ability to query and analyze data for troubleshooting, validation, and reporting.
• Hands-on experience configuring, executing, or supporting campaigns within a marketing technology or customer engagement platform.
• Strong analytical and problem-solving skills, with the ability to investigate issues independently and work through technical challenges.
• Demonstrated interest or experience in process improvement, workflow optimization, or automation.
• Strong attention to detail and a commitment to accuracy, particularly when working with customer-facing campaigns.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical stakeholders.
• Ability to manage multiple priorities and deadlines in a fast-paced, client-facing environment.

Preferred Qualifications

• Experience with enterprise loyalty platforms, including SessionM, Capillary, or similar solutions.
• Experience with marketing automation, CRM, or customer engagement platforms such as Braze, Salesforce Marketing Cloud, Adobe Campaign, or similar technologies.
• Familiarity with APIs, JSON, data integrations, and event-driven campaign logic.
• Experience developing scripts, automations, or tools to improve operational workflows.
• Experience working with large datasets and complex customer segmentation or promotion logic.
• Understanding of loyalty program mechanics, including points, rewards, offers, eligibility rules, and promotional triggers.
• Experience collaborating with Engineering or Product teams to troubleshoot platform issues or improve functionality.

Who is Capillary Technologies?

Founded in 2008, Capillary Technologies is an enterprise-grade SaaS provider specializing in AI-powered loyalty and customer engagement. We support leading global brands across industries including retail, hospitality, travel, and QSR. Our Intelligent Loyalty Platform helps brands build stronger customer relationships through loyalty management, personalized engagement, advanced analytics, and AI-powered capabilities.

With a global presence and a continued focus on innovation, we're helping enterprise brands transform how they engage, understand, and retain their customers.

Why Top Brands Choose Us:

In an era where traditional CRMs are falling short, brands choose Capillary for our Intelligent Loyalty Platform. We don’t just track points; we use our proprietary AI engine (aiRA) to predict consumer behavior, automate personalized "nudges," and deliver a measurable 360-degree view of the customer. We’ve been consistently recognized as a "Leader" by both Forrester and Gartner. Capillary Technologies successfully launched its IPO in November 2025. Listing wasn't just a financial win; it was a testament to our stability and our commitment to becoming the world’s #1 loyalty platform.