Senior Product Manager

Company Description TruVideo is a video, messaging, and AI platform that helps service providers communicate more effectively with their customers and build lasting trust. By enabling clear, visual interactions, TruVideo supports organizations in explaining services, sharing updates, and documenting work with transparency. The platform is designed to increase customer satisfaction while driving measurable revenue growth for its clients. As a growing technology company, TruVideo offers opportunities to shape innovative products used by service providers across diverse industries. Team members collaborate closely to deliver solutions that blend usability, reliability, and cutting-edge AI capabilities.

Role Description The Senior Product Manager will lead the end-to-end product lifecycle, from discovery and requirements definition through launch and optimization, for key TruVideo platform features. This full-time, on-site role in Boston, MA involves partnering with engineering, design, marketing, sales, and customer success teams to define product vision, prioritize roadmaps, and ensure timely, high-quality delivery. Day-to-day responsibilities include gathering and analyzing customer and stakeholder feedback, translating business and user needs into clear product requirements and user stories, and managing backlogs and release plans. The Senior Product Manager will monitor product performance using data and customer insights, identify opportunities for improvement, and drive experiments and iterations to enhance engagement, trust, and revenue impact. This role also contributes to go-to-market planning, supports product messaging and demos, and helps foster a culture of continuous learning and collaboration.

Qualifications

• Experience leading product strategy and roadmap for digital platforms, ideally in SaaS, video, messaging, or AI products.
• Strong skills in defining product requirements, writing user stories, and collaborating with cross-functional teams to deliver features.
• Proficiency in data-driven decision-making, including using analytics, customer feedback, and experimentation to refine products.
• Background in user-centered design principles, with the ability to translate customer needs into intuitive, impactful experiences.
• Demonstrated ability to manage multiple initiatives, prioritize effectively, and drive projects from concept through launch.
• Excellent communication and presentation skills, with the ability to explain complex product decisions to technical and non-technical audiences.
• Previous experience mentoring or guiding other product managers or team members is highly beneficial.
• Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Engineering, or related discipline) or equivalent practical experience.
• Familiarity with agile methodologies, backlog management tools, and collaborative product development practices.
• Comfort working on-site in Boston, MA and engaging with stakeholders and customers in person as needed.