Senior Technical Support Executive

Campus
|5 years of exp
|Full Time

Posted: 1 week ago• Recruiter recently active

Job Location

Campus

Remote Work Policy

In office

Visa Sponsorship

Not Available

RelocationAllowed

Skills

Python

Linux

KVM

Shell

PowerShell

VMware Esxi

Sbc

ESXi

Avaya CMS

Experience Portal

Verint WFO

Avaya Aura CM

Avaya Aura SM

Avaya Aura SMGR

Avaya AAEP

Avaya Aura AES

Avaya Aura AADS

Avaya Aura IX Messaging

About the job

Job Description

ICS Grade: E3

Experience: 5-7Years

Role Overview

Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.

Core Responsibilities

Lead complex validation, upgrade, migration, and release activities.
Serve as the technical escalation point for critical UC/CC issues.
Drive automation and operational efficiency initiatives.
Mentor engineers and provide technical leadership across customer engagements.

Technical Skills

Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging

Contact Center: AAEP, CMS, Verint WFO, Experience Portal

Enterprise Platforms: SBC, ESXi, KVM

Infrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShell

Core Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance Optimization

Key Competencies