Product Manager

About zakipoint Health

At zakipoint Health, we’re on a mission to transform healthcare. We build innovative products that solve complex challenges for payers, providers, and patients alike. By combining a comprehensive population health and cost-driver management platform with advanced patient engagement and navigation solutions, we bring meaning to complex healthcare data, empowering patients to make informed, confident decisions about their care.

The Role

As a Product Manager, you will be a critical driver of our core product line. You will work closely with the VP of Product to ensure our solutions not only meet but exceed market expectations. This is a highly visible, external-facing role where you will be deeply embedded in the customer experience—talking to users, understanding their workflows, uncovering pain points, and identifying market gaps.

If you are hardworking, dependable, and possess a strong work ethic, this role offers a ton of upward mobility and the opportunity to drive projects that have a massive impact on the healthcare landscape.

Key Responsibilities

• Customer Discovery & Engagement: Be the external face of the product. Talk directly to customers and prospects to deeply understand their workflows, pain points, and gaps in the market.
• Product Execution: Take ownership of the day-to-day product development lifecycle. Run sprints, manage the backlog, and ensure the engineering team is unblocked and aligned with the product vision.
• Requirement Gathering: Translate complex customer needs into clear, actionable, and detailed product requirements and user stories.
• Cross-Functional Leadership: Collaborate seamlessly across the organization. You will partner with clients, prospects, sales, the client enablement team, engineering, design, and data teams to deliver successful product launches.
• Drive Success: Remain laser-focused on the success, adoption, and continuous improvement of the core product line.

Qualifications

• Experience: 3–5 years of relevant experience in product management or adjacent roles (e.g., product owner, business analyst, customer success in a highly technical capacity).
• Domain Knowledge: Previous healthcare experience is highly preferred. Familiarity with self-funded insurance, TPAs, health plans, health navigation, claims data, and the overarching patient experience is a strong plus.
• Work Ethic: Hardworking, dependable, coachable and ready to roll up your sleeves to get the job done. Even if you don't have the right domain knowledge, if you have the right attitude and willingness to learn and put in the effort, we want to hear from you.
• Adaptability: Proven ability to thrive in a fast-paced, highly collaborative, and rapidly evolving environment.

We are looking for a hard-working, dependable go-getter who is passionate about making a real impact in healthcare. You are detail-oriented, highly inquisitive, and thrive in a fast-paced, collaborative environment. At zakipoint Health, your ambition is rewarded, as driven individuals who deliver measurable impact will find significant opportunities for upward mobility and leadership.

This is a hybrid position based out of our office in Cambridge, MA.

Please note: zakipoint Health is currently unable to support visa sponsorship for this position.