Salesforce Delivery Manager

Role Overview

Algoworks is looking for an experienced Salesforce Program Manager / Delivery Manager with 8+ years of IT experience to take end-to-end ownership of a large-scale Salesforce program for a global client.

The Program Manager will be the primary owner of the program, responsible for ensuring that all initiatives are delivered on time, within budget, within agreed scope and quality expectations, and as committed to the client.

The role requires strong leadership, executive stakeholder management, financial and delivery governance, risk and escalation management, and the ability to coordinate complex Salesforce programs across onsite, offshore, and distributed teams.

The ideal candidate should combine strong program management expertise with a solid understanding of the Salesforce ecosystem, enabling effective discussions with business leaders, Salesforce architects, engineering teams, and client executives.

Job Details

Experience: 8+ years of hands-on experience exclusively within the Salesforce ecosystem

Location: Jersey City, NJ 07311 (Hybrid)

Work Type: Hybrid (2 days a week onsite)

Interview Process: 2–3 rounds

Employment Type: Full-Time

Algoworks

www.algoworks.com

LinkedIn:

(99+) Algoworks: Overview | LinkedIn

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Key Responsibilities

1. Program Ownership & Delivery

Own the overall Salesforce program and act as the single point of accountability for program delivery.
Lead multiple Salesforce projects, workstreams, releases, and transformation initiatives under the program.
Establish program plans, milestones, dependencies, governance structures, and delivery priorities.
Ensure all projects are delivered on time, within budget, within scope, and according to agreed SLAs and quality standards.
Track program health, identify delivery gaps, and take corrective actions proactively.
Drive successful program closure, transition, and continuous improvement.

1. Client & Executive Stakeholder Management

Serve as the primary client-facing leader for the Salesforce program.
Build and maintain strong relationships with client executives, business sponsors, technology leaders, and key stakeholders.
Lead executive governance meetings, steering committee meetings, program reviews, and business reviews.
Provide clear and proactive communication on program status, risks, dependencies, financials, priorities, and key decisions.
Manage difficult conversations, negotiations, conflicts, escalations, and expectation management.
Understand client business priorities and translate them into actionable delivery plans.

1. Risk, Issue & Escalation Management

Own program-level risks, issues, dependencies, assumptions, and escalations.
Establish proactive mitigation plans and ensure timely resolution of critical issues.
Manage cross-project dependencies and prevent delivery bottlenecks.
Ensure appropriate escalation paths are followed for critical delivery, technical, commercial, or client concerns.
Maintain business continuity during critical incidents, resource constraints, and major releases.

1. SLA & Operational Governance

Establish and manage program governance aligned with contractual commitments and client expectations.
Monitor delivery performance, SLAs, KPIs, quality metrics, utilisation, productivity, and customer satisfaction.
Ensure adherence to agreed processes, delivery standards, and operational controls.
Drive continuous improvement initiatives to improve delivery efficiency, quality, predictability, and customer experience.

1. Financial & Resource Management

Own program financial management including budget, revenue, cost, margin, utilization, forecasting, and financial reporting.
Work closely with account and finance teams on invoicing, revenue forecasting, PO management, and commercial tracking.
Lead resource planning and capacity management across onsite and offshore teams.
Identify upcoming resource requirements and proactively plan hiring, allocation, backfill, and transition activities.
Optimize resource utilization while maintaining delivery quality and SLA commitments.

1. Salesforce Delivery Leadership

Provide program-level leadership across Salesforce implementations, enhancements, integrations, migrations, managed services, and transformation initiatives.
Work closely with Salesforce Architects and Technical Leads to ensure solutions are scalable, secure, maintainable, and aligned with business objectives.
Demonstrate a strong understanding of Salesforce architecture, implementation methodology, release management, integrations, security, and deployment lifecycle.
Facilitate decision-making on complex technical and delivery dependencies without necessarily acting as the hands-on technical architect.

1. Cross-Functional & Global Team Leadership

Lead and coordinate cross-functional teams including:
Salesforce Architects
Technical Leads
Developers
Business Analysts
QA/Test Engineers
Scrum Masters
DevOps Engineers
Integration Engineers
Support/Managed Services teams
Coordinate effectively across onsite, offshore, and multiple global time zones.
Mentor Project Managers, Scrum Masters, and delivery leads.
Establish a culture of accountability, ownership, collaboration, and continuous improvement.

1. Agile & Delivery Excellence

Drive Agile delivery practices across the program.
Ensure effective sprint planning, release planning, backlog management, dependency management, and retrospectives.
Establish delivery metrics and use data to identify trends and improvement opportunities.
Standardise delivery processes across projects where appropriate.
Drive automation and process improvements to improve program efficiency and predictability.

1. Pre-Sales & Account Support

Support pre-sales and account-growth initiatives when required.
Participate in client discussions, solution workshops, estimation, staffing, transition planning, and proposal development.
Support creation of delivery models, resource plans, timelines, effort estimates, and commercials.
Identify opportunities for expanding Salesforce capabilities and services within the client account.
Required Skills & Qualifications

Program Management

10+ years of overall IT experience, with significant experience managing enterprise Salesforce programs.
Proven experience managing large, complex, multi-workstream Salesforce programs.
Experience managing multiple concurrent projects and distributed delivery teams.
Strong expertise in program governance, financial management, resource planning, forecasting, risk management, and executive reporting.
Demonstrated experience owning delivery commitments and client SLAs.
Strong understanding of program and project management methodologies, Agile delivery, and governance frameworks.
Salesforce Expertise

Strong understanding of the Salesforce ecosystem, including:

Sales Cloud
Service Cloud
Experience Cloud
Revenue Cloud – good to have
Marketing Cloud – good to have
Salesforce security and governance
Salesforce release and deployment lifecycle
Salesforce DevOps and CI/CD concepts
Salesforce managed services and production support
Salesforce Agentforce / Einstein AI – good to have
The candidate does not need to be a hands-on Salesforce developer but should possess sufficient technical understanding to challenge assumptions, understand architectural decisions, identify delivery risks, and communicate effectively with technical leadership.

Client & Leadership Skills

Excellent verbal and written communication skills.
Strong executive presence and stakeholder management capabilities.
Ability to communicate effectively with CXOs, business sponsors, product owners, technology leaders, and technical teams.
Strong negotiation, conflict resolution, decision-making, and escalation management skills.
Ability to operate independently and take ownership of complex situations.
Strong customer-first mindset with a focus on outcomes and long-term relationships.
Preferred Certifications

One or more of the following certifications would be preferred:

PMP / PMI-ACP
Certified Scrum Master / SAFe certification
Salesforce Administrator
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Certifications are preferred but demonstrated program leadership and Salesforce delivery experience will be given significant weight.

Preferred Experience

Experience working with US-based enterprise clients.
Experience managing programs with significant onsite/offshore delivery models.
Experience with Salesforce managed services and large-scale production environments.
Exposure to Salesforce DevOps tools such as Copado, Gearset, AutoRABIT, Git, GitHub, Jenkins, or CI/CD pipelines.
Experience with large Salesforce transformation, migration, integration, or modernization programs.
Exposure to Agentforce, Einstein AI, Data Cloud, or other Salesforce AI capabilities.
Experience managing programs with stringent SLA, availability, operational, and compliance requirements.
Experience supporting account growth, renewals, expansion, and strategic client relationships.
Onsite / Hybrid Requirement

The candidate must be based in or willing to work from the New Jersey area.
This is a client-facing hybrid role requiring regular onsite presence at the client's New Jersey office.
The candidate should be comfortable working directly with client leadership and participating in onsite governance, workshops, planning sessions, and critical program discussions.
Flexibility to coordinate with offshore teams and stakeholders across different time zones is required.
What We're Looking For

We are looking for a hands-on program leader rather than a reporting-focused Program Manager—someone who takes ownership of outcomes, understands the Salesforce ecosystem, engages confidently with executives, and can drive teams through complex delivery challenges.

The successful candidate will demonstrate:

Strong ownership and accountability
Excellent client and executive communication
Strong Salesforce ecosystem understanding
Proven large-program delivery experience
Commercial and financial awareness
Strong risk and escalation management
Ability to manage onsite and offshore teams
Strategic thinking combined with execution focus
Ability to make decisions and drive outcomes
Strong mentoring and leadership capabilities
Customer-focused approach and commitment to long-term client success
Success in the Role

Success will be measured by the ability to:

Deliver the Salesforce program against committed scope, timeline, budget, quality, and SLA targets.
Maintain strong executive-level client relationships.
Proactively identify and resolve program risks and dependencies.
Improve delivery predictability and operational efficiency.
Build high-performing onsite and offshore teams.
Maintain healthy program financials and resource utilization.
Drive continuous improvement and identify opportunities for broader client value.
Establish the delivery organization as a trusted strategic partner to the client.