Sales Engineer (AI)

WE'RE LUMA HEALTH.

Needing healthcare can be hard — getting care shouldn’t be.

We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.

So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

Sales Engineer

What YOU will do at Luma Health:

• Deliver compelling live demonstrations of AI agents (voice and messaging) that create “aha” moments for clinical, operational, and IT audiences, using empathy and confidence to build trust throughout the deal cycle
• Run discovery with healthcare organizations to understand their technical requirements and challenges, map current-state workflows, and connect each pain point to measurable value
• Design, configure, and prototype customized AI-enabled workflows for specific prospects, including conversation flows, escalation paths, and EHR integration touchpoints
• Persuade and present the art of possible: be the change agent in deals by challenging the status quo, de-positioning competitors, and recommending winning solutions
• Build personal rapport with buyers at every level, from front-line staff to executives
• Provide technical guidance to the sales team so they can understand and address customer needs
• Explain integration architecture and concepts such as HL7, FHIR, and webhooks to both technical and non-technical audiences
• Respond to RFPs and RFIs independently
• Partner with Product Development to relay customer feedback and ensure seamless integration with existing healthcare systems
• Work with Sales, Marketing, and Product on a cohesive go-to-market story for our AI offerings, and hand off clear, detailed workflow documentation to the Delivery team after a deal closes

Who You Are:

• 2+ years of experience as a Sales Engineer demoing AI agents or AI-driven workflows
• Comfortable discussing API and integration concepts such as HL7, FHIR, and webhooks with both technical and non-technical audiences
• Experience responding to RFPs and RFIs independently
• Strong discovery skills with the ability to map current-state workflows and connect pain points to product value
• Excellent presentation and demo delivery skills across clinical, operational, and IT stakeholders
• Actively uses AI tools to drive personal productivity and find efficiencies in day-to-day work
• Bachelor's degree or equivalent combination of education and experience
• Previous experience in a startup or high-growth SaaS environment preferred
• Familiarity with AI-powered voice and messaging products, workflow automation tools, and patient engagement platforms with the ability to demo and position these solutions within complex healthcare organizations is a plus

Bonus:

• Worked as a sales engineer in healthcare technology
• In-depth knowledge of one or more major EHR systems (Epic, Cerner/Oracle Health, athenahealth, eClinicalWorks, MEDITECH) including integration architecture, not just workflow familiarity
• Proven experience with patient access and engagement workflows including scheduling, intake, referral management, and patient communication platforms
• Solid understanding of Revenue Cycle Management concepts including eligibility verification, prior authorization, referral workflows, and billing processes

We Take Care of You!

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
• Work Life Balance
• Flexible Time Off
• Wellness Programs
• Discounted Perks
• 401(k) and Company Equity

Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.

Come join us if you want to make a difference in health care.

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Luma also include target bonus + stock options + benefits (including medical, dental, and vision.)

Base Pay Range: 120,000—140,000 USD

Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to [email protected].