Senior Lead Network Engineer
- Campus
- |10 years of exp
- |Full Time
Posted: 1 week ago• Recruiter recently active
Job Location
Campus
Remote Work Policy
In office
Visa Sponsorship
Not Available
RelocationAllowed
Skills
SIP Protocol
Network Infrastructure
HIPAA
SIP Trunking
Unity Connection
Wireshark
network design
Voice over IP
SIP
Cisco WebEx
CCNA Voice
WebEx
Cisco Unified Communications
H.323
QoS
Network Troubleshooting
routing
Vlans
Tls
Solarwinds
RTP/RTCP
ISDN
Contact Center
SRTP
UCCX
PCI-DSS
Cisco Jabber
DSCP
Microsoft Teams
Mgcp
cube
AudioCodes
Cisco Routers
Network Diagrams
Patching
BASIC NETWORKING
PRI
CCNP Collaboration
Sops
Manage Engine
Cisco Unified Communications Manager
Zoom Phone
Dial Plans
ITSM Processes
Session Border Controllers
UCCE
Voice Gateways
LLQ
Change Management Records
Oracle SBC
MRA Deployments
RTMT
Firewall ACLs for VoIP
Cloud-Based Telephony Solutions
Firewall Policies for VoIP
Cisco UC Suite
FXO/FXS
QoS for Voice
AutoQoS
UCS Server
About the job
Job Description
Job Title: Senior Lead Voice Engineer
Skills: QoS, Cisco Unified Communications, SIP Protocol, Wireshark, Solarwinds/Manage Engine, Voice Over IP (VoIP), Cisco Webex, Cisco Routers,
Certification
- CCNA Voice/CCNP Collaboration (Must)
- Avaya, Genesys, or other VoIP certifications
- ITIL Foundation
Experience:10 to 12 years
Education: Bachelors degree in computer science, Telecommunications, or related field.
Responsibilities
- Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCE, UCCX, CUBE, and SIP trunking.
- Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
- Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
- Troubleshooting & Support (L2/L3):
- Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
- Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIP, or other tools.
- Provide L3 escalation support for voice-related incidents and outages.
- Monitoring & Optimization:
- Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.
- Optimize QoS policies for voice traffic prioritization.
- Perform capacity planning and upgrades for VoIP infrastructure.
- Security & Compliance:
- Implement voice security measures (TLS, SRTP, firewall policies for VoIP).
- Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if applicable).
- Collaboration & Documentation:
- Work with network, security, and cloud teams for cross-functional projects.
- Maintain network diagrams, SOPs, and change management records.
- Provide 24/7 network and security support as required.
Mandatory
- Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)
- SIP, H.323, MGCP, RTP/RTCP protocols
- Voice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)
- QoS for Voice (DSCP, LLQ, AutoQoS)
- Experience with Cisco Jabber, Webex, and MRA deployments.
- Troubleshooting with Wireshark, RTMT, etc.
- Webex, Contact Center
- Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)
- Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)
- Manage UCS Server with patching
- Strong understanding of network infrastructure, design, and troubleshooting.
- Excellent communication skills in English (both verbal and written).
- Ability to work efficiently in a team-oriented environment with high self-motivation.
- A customer-focused mindset with strong delivery service ethics.
- Good understanding of Monitoring tools such as SolarWinds, Grafana, Prometheus, etc.
- Willingness to work in a 24/7 support window.
- Good understanding of the ITSM processes.
Qualifications
Any degree with IT
Range Of Year Experience-Min Year
10
Range Of Year Experience-Max Year
12
