IT Principal Contact Center Solution Architect

Maximus is currently seeking an IT Principal Contact Center Solution Architect.
Are you looking to take a leadership role in driving growth by engaging with customers, identifying and prioritizing critical problems, and applying technologies to make real impacts on the most important missions and challenges? If so, Maximus seeks a Senior Principal Contact Center Solution Architect to lead the design and strategy of complex contact center modernization solutions for government customers. This role translates mission, customer experience, operational, workforce, security, and technical requirements into integrated, scalable, and executable solutions across the opportunity lifecycle, from early shaping through transition to delivery. The architect defines omnichannel service models, customer and agent journeys, intelligent routing, workforce optimization, automation, analytics, integration, security, resiliency, and cloud architecture. The ideal candidate combines deep contact center domain expertise with government capture, proposal, estimation, compliance, and implementation experience to develop differentiated solutions that improve constituent access, agent effectiveness, service quality, operational efficiency, and mission outcomes.
This is a remote position.