Jr Network Administrator

JR NETWORK ADMINISTRATOR

REPORTS TO: SR. NETWORK ADMINISTRATOR

STATUS: EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit - one handshake at a time.

This role is to perform and assist in the tasks and responsibilities required to manage all aspects of networking operations within Boot Barn, including stores, offices, and warehouses. Under the director of the Sr. Network Admin, the Jr. Network Admin will execute key functions crucial to our infrastructure and daily operations which includes management of wired and wireless networking.

Essential Duties And Responsibilities

• Responsible for responding, organizing, and completing daily network support tickets, requests, and alarms as the first point of contact.
• Diagnose and resolve network related issues such as connectivity, wireless, static IPs, VPN and WAN circuit down.
• Follow standard help desk procedures and log all interactions in the ticketing system.
• Support Network Admins in testing and maintaining LAN and WAN networks, including firewalls, ethernet switches, routers, access points, and VOIP systems.
• Help maintain network source of truth documentation and network management software.
• Run and analyze weekly/monthly bandwidth and availability reports for capacity and performance planning.
• Assist with management of firmware and OS patching for networking equipment.
• Coordinate with vendors in the planning and execution of circuit upgrades, hardware refreshes, and/or new store turn-ups at various remote locations sometimes off hours.
• Coordinate and follow through with ISPs for support tickets of WAN and VOIP circuits.
• Stage, configure, and test new store equipment prior to deployment.
• Assist in network security tasks such as configuring access-lists, log analysis and investigation of incidents.
• Identify and escalate situations requiring urgent attention to the Sr. Network Admin on and off hours.
• Schedule and participate in network maintenance windows sometimes off hours.
• Adds/Moves/Changes of ports, VLANs, IP Addresses, descriptions etc.
• Evaluate, Plan and Execute structured cabling projects and collaborate with technicians at corporate and store locations for new installs, overnight re-models, and/or port turn ups.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.